Underground PrintingReviews of undergroundshirts.com

"I'm sorry for the negative experience, but you have to realize we are not at fault here, so we can't take any responsibility for 'making it right'. Thank you for understanding!" Felipe Delloro The issue. I ordered XL and got youth XL. I did not even know there was two kinds of XL. $150 down the drain. Big life Event will be without the cool prize. I asked for some grace and maybe a fix-hat with simple logo and got above. No verification I got back via email for purchase or delivery said "Youth XL" or I would have corrected. Company says "100% Satisfaction Guaranteed". Graphics I gave were good and well applied. Material was pretty thin, but I assume you can pick better.

Unfortunately, we had a negative experience with Underground Printing from the start, so much so that we had to request a refund for our ordered products and take our printing needs elsewhere. (We’ve had none of the same issues since when using a different company.) 
The communication was confusing, resulting in a lot more back-and-forth than was necessary (especially compared to our experiences with a different company afterwards). Deadlines were not met, the online store was so poorly produced that we needed to delay even further and schedule additional phone calls and a follow-up in-person visit to get it right. We never received samples that we had been promised. So after 3 months of delays, we went forward without seeing a sample of the product in person. We only approved online mock-ups. When the products arrived, we saw that the printing was of incredibly poor quality. Some of the designs were coming off already, the colors were nowhere close to the same Pantone color as the mock-up had identified (and we'd approved), and the letters were illegible, plus the printer alignment was clearly off. To their credit, Underground Printing offered to fix the issues, but at that point we had been in talks with them for so long, had wasted so much time, and had so many issues to fix that we took our orders elsewhere instead. Underground Printing admitted the fact that they had dropped the ball on our order. But that doesn't give us back the months of time we lost trying to make it work with them. Our experience with a different company has been easy from the start, and only a week later we have received samples in excellent shape. For these reasons, I highly recommend going elsewhere for your printing needs.

Be careful when buying. The order was cancelled and the money was not returned to me. No reply to emails. Invoice #1029216