Average
472 reviews
Unagi ScootersHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.
Showing 146 reviews with 1 star · Clear filters
Brian
Posted
No phone number for support. Scooter doesn’t work.
Response from Unagi Scooters· Oct 28, 2024
We apologize for the inconvenience! If your scooter isn’t working, please reach out to our support team by emailing [email protected]. We’re here to help and will ensure your issue is addressed as quickly as possible.
lamalama
Posted
Can not use it ever since I got the scooter. E3 (error message) shows. No customer support available (only AI! How can I get started?
Response from Unagi Scooters· Oct 18, 2024
We saw your email address through Trustpilot and have forwarded your concerns to our support team. Someone will reach out to you shortly to address the issue with your scooter. Thank you for your patience, and we apologize for the inconvenience.
Alan
Posted
It's been days since I've requested to cancel my subscription. I still have not received a shipping label email. There is no way to call or contact the company directly. I've filled out a form that supposedly send a message about this. Still no response. The only way to talk to them is through a chatbot. This is very frusturating. At this point if I get charged for going over to the next month I'm going to dispute it with my credit card company cause this is getting a bit ridiculous.
Response from Unagi Scooters· Oct 18, 2024
We’ve noted your email address from your Trustpilot review and have escalated your request to our support team to ensure a shipping label is sent to you promptly. We understand the urgency and appreciate your patience as we work to resolve this. You should expect a response shortly. Thank you for bringing this to our attention.
Jiaze
Posted
Bad consumerservice is key problem. Also It wasn't delivered in three days at all. I waited for half a month to deliver the goods. I was very disappointed because of the late delivery. And the customer service response was not timely, which also led to the loss of customers.
Response from Unagi Scooters· Oct 18, 2024
We’re sorry to hear about your experience with the delivery and customer service response times. We understand how important timely delivery is and we are continually working to improve our logistics and customer service to better meet our customers’ expectations. We appreciate your feedback as it helps us identify areas where we can improve. If there’s anything more we can do to assist you, please let us know.
Kenneth
Posted
Didn't give me discount
Response from Unagi Scooters· Oct 18, 2024
I’m sorry to hear you didn’t receive the expected discount. It’s important to address this quickly. I recommend reaching out directly to Unagi’s customer support through their website’s chat feature for the fastest resolution. They can help ensure any promotions you were eligible for are applied correctly to your account. https://unagiscooters.com/pages/customer-service/
Dyvon
Posted
The scooter I ordered shut down on a full battery multiple times. Once was in the middle of a ride and I had to push it back home in 100+ degrees. The subscriber option only partially refunds you. To pay for something I wasn’t able to use and that caused me money as well as an inconvenience is disappointing to say something more appropriate than what I’d like to say. Customer support isn’t very resoi
Response from Unagi Scooters· Oct 18, 2024
I’m sorry to hear about the issues you’ve encountered with your scooter, especially in such challenging conditions. If the scooter shut down unexpectedly, it could be a safety concern that needs immediate attention. Please reach out directly to our support team via the chatbot on our website, and they can escalate your case to ensure it’s addressed promptly. If you’ve already been in touch but haven’t received the support you need, I can pass on your details to our customer service team to get you the assistance required. Your satisfaction and safety are our top priorities.
Michael C.
Posted
Scooter took forever to get delivered. Quality of the scooter compared to Bird and Apollo is subpar. No suspension, bumpy ride, slow, could not figure out how to boost speed to 20mph.
Response from Unagi Scooters· Oct 11, 2024
I’m sorry to hear about your experience with the delivery time and the ride quality. Unagi scooters are designed with portability and urban commuting in mind, focusing on being lightweight and compact rather than on high suspension. The standard speed is set to comply with general safety regulations, but it is possible to unlock a higher speed under specific conditions and where it’s legally permissible. To unlock the maximum speed of 20 mph on your Unagi scooter, please follow these steps: 1. Make sure the scooter is powered on. 2. Press and hold both the brake and throttle simultaneously. 4. Press the power button 10 times quickly. You should hear a beep indicating that the scooter is now set to the higher speed mode.
Sean
Posted
I’ve reached out multiple times because I’m having trouble unlocking the scooter and no one has responded. I’m almost halfway through my first month and haven’t been able to use the scooter nor have I received any help.
Response from Unagi Scooters· Oct 10, 2024
We’ve seen your message on Trustpilot and have escalated the issue internally. Someone from our support team will be reaching out to you as soon as possible today to help resolve the problem with unlocking your scooter. Thank you for your patience, and we appreciate you bringing this to our attention.
