Unagi ScootersReviews of unagiscooters.com

Response from Unagi Scooters· Jan 9, 2025

We’re very sorry to hear about your experience and understand how frustrating this has been for you. Delayed shipping and lack of communication are not the standards we aim to provide. We’d like the opportunity to make this right. Please contact us at [email protected], and we’ll ensure your concerns are addressed promptly. Your feedback is invaluable, and we’re committed to improving your experience.

Response from Unagi Scooters· Jan 9, 2025

We’re truly sorry to hear about the issue with your charger and the delay in getting a response. This isn’t the experience we want for our customers, and we’re actively looking into this internally to ensure it’s resolved as quickly as possible. Thank you for your patience, and we sincerely apologize for the inconvenience.

Response from Unagi Scooters· Dec 23, 2024

We apologize for the speed unlock issue you are experiencing. Our team is actively working on resolving this, and it remains our highest priority. We will provide you with an update as soon as the issue is resolved. In the meantime, please feel free to reach out to customer service if you have any questions or need further assistance. Thank you for your patience.

Response from Unagi Scooters· Dec 9, 2024

Thank you for sharing your experience with us. We’re sincerely sorry to hear about the challenges you’ve faced with your scooters and the inconvenience caused during this difficult time. We understand how frustrating it must be to deal with these issues, especially when trying to resolve matters through different departments. While we don’t have a phone support line, we do respond promptly via email to ensure all concerns are addressed thoroughly. We’re currently reaching out to our support and billing teams on your behalf to get a clearer understanding of your case and see how we can better assist you.

Response from Unagi Scooters· Dec 9, 2024

We’re truly sorry to hear about your experience with the faulty battery — that’s definitely not the ride we want you to have. Getting stranded on your first day is frustrating, and we completely understand your disappointment. We appreciate you giving us another chance by switching to the upgraded option. We’re confident this time will be a smoother ride, and we’re here to support you every step of the way. If you have any questions or need further assistance, feel free to reach out to our team.

Response from Unagi Scooters· Nov 26, 2024

Thank you for sharing your experience with us—we truly appreciate your patience and effort in addressing these challenges. We deeply regret the delays and communication issues you’ve faced, as well as the frustration caused by the shipping and return process. It’s good to hear that a representative was able to assist with facilitating the exchange and resolving the credit issues, but it’s clear that the overall process fell short of our standards. We’re actively reviewing this situation and reaching out to our support team to confirm the return of your previous scooter and ensure no additional charges are applied. Your feedback helps us identify areas where we can improve, and we’re committed to making our processes more seamless and responsive. If there’s anything else we can do for you in the meantime, don’t hesitate to reach out via our website’s chat feature.

Response from Unagi Scooters· Nov 26, 2024

We’re sorry to hear you’re feeling this way and that the scooter hasn’t met your expectations. While the range and speed can vary depending on factors like terrain, rider weight, and riding style, we understand how frustrating it is if the performance isn’t what you anticipated. We’d like to clarify that our team is here to help troubleshoot and address concerns about the scooter’s performance, including range issues. As for returns, we aim to be as transparent as possible about policies, and we encourage you to reach out to our support team via the chat feature on our website so we can assist further. Your experience matters to us, and we’d appreciate the chance to make things right. If you’re open to it, please let us know how we can help.

Response from Unagi Scooters· Nov 20, 2024

We’re truly sorry to hear about your experience with your refurbished scooter—this is not the quality or experience we strive to deliver. Refurbished scooters are held to the same safety and performance standards as new ones, so it’s concerning to hear about these issues. We’ve escalated your case internally to our support team to ensure it’s given the attention it deserves. They’ll assist you with troubleshooting, repairs, or exploring a return or replacement if necessary. Your feedback is incredibly valuable, and we’re committed to resolving this for you as quickly as possible. Thank you for bringing this to our attention.