Unagi ScootersReviews of unagiscooters.com

First they told me my scooter would arrive in a week, it took two. The battery on the older model does not work as advertised, and runs out of battery at about 4 miles. Customer service is slow to respond, and not entirely helpful either. They dont seem to go above and beyond for their customers, which is unfortunate as I was expecting great things from Unagi. Unfortunately, my experience to this point has been less than ideal and I would urge those of you looking for a scooter to consider your options.

You sent me a broken charger I want a refund

I’ve waited for my scooter for 30days and when it came it did bot even work, so I had to prder a replacement. A week passed and it’s not even shipped again. Also, while I was waiting for 30 days, customer support wrote me back every tike, that I have to still wait, but when I called fedex, it said that they don’t even have the scooter. So UNAGI did not even give it to fedex for 25 days, but told me to just wait for fedex to ship it… Worst experience ever.

Received a reconditioned scooter, It has a wobble, not safe to drive yet. You are still charging me a monthly fee and I still have not received back a new Scooter to exchange this one still waiting for your help sorry for the

Terrible experience. I waited two and a half weeks just to finally get a scooter that worked for only two days before it broke down. Then I had to wait another two weeks for a replacement — and on top of all that, I was still charged a fee. Completely disappointed with how this was handled. Would not recommend.

Too long of a transit time. Says 5-7 days on their website but took 3 weeks for me to get it. And they charge you upfront on the day your order, which I dont prefer, Id rather they charge on the day it arrives. Communication via mail is okay but response time can get better. As for the product, unagi scooters are comfortable to ride, and well balanced. Easy to charge, and easy to carry.

Unagi says they will ship the order in one week. It took more than 18 days when i received my scooter.

This is my first tike trying bonuses it and the throttle does not work.