Average
472 reviews
Unagi ScootersHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.
Showing 29 reviews with 2 stars · Clear filters
Ken W.
Posted
Sent the wrong colour. Did get technical support when I said the Scooter didn't want to turn on.
Response from Unagi Scooters· Nov 7, 2024
Apologies for the mix-up with the color and the initial trouble getting your scooter started. We’re glad our technical support team could assist with the power issue, but we understand this may have been frustrating. Please let us know if there’s anything more we can do to make things right.
M C.
Posted
They sent me a defective scooter and never replaced it at all and I paid 116.00 for it and could never ride it because the charging port never charged the scooter and I told them this and nothing ever happened until I lost my checks they turned it over to collections I just wish they would have handled it much better. I think they should send me a scooter in place of the other one cause I had to wait 3 months to get the scooter cause it was supposed to be a new scooter.
Response from Unagi Scooters· Nov 7, 2024
We are really sorry to hear about your experience, and we understand your frustration. We take situations like this seriously, and we’re committed to resolving issues promptly. Please share your email address with us so we can escalate this to our team and make sure it’s addressed immediately. Thank you for your patience, and we hope to make this right for you.
Roderick
Posted
Scooter arrived in wrong color and had substantial scratches and scuffs on it. Customer service basically non-existent. I've emailed and got a response several days after. Still unclear on terms of promotion for the 2 Free Months, when will it take effect?
Response from Unagi Scooters· Oct 18, 2024
If you believe you are owed free months from a promotional offer or there are discrepancies in your billing, please reach out directly to support at [email protected]. Our team will ensure any issues are resolved promptly.
Hunter
Posted
Only had scooter for a few days. Stopped working while riding, I think the handle bar does disconnected from the shaft cord. Also the charger is faulty and broken, won’t charge. Sent 2 emails. No one has responded to me from Unagi.
Response from Unagi Scooters· Oct 7, 2024
We’re sorry to hear about the issues you’ve encountered with your scooter and the challenges in reaching our support team. We are committed to resolving these matters swiftly. Our customer support team is currently experiencing a high volume of inquiries, but we are working diligently to respond to all messages. We will prioritize your request and ensure that you receive the necessary assistance, including checking your charger and handlebar connection. Please expect a response shortly, and thank you for your patience.
Pang A.
Posted
Good service and repair but did not honor summer promotion reduction in rental rate that was granted by their support personnel
Response from Unagi Scooters· Oct 3, 2024
Thank you for your feedback. We’re glad to hear you’re satisfied with our service and repairs. We apologize for any confusion regarding the summer promotion. Please provide us with your email or further details, and we’ll be happy to look into this and ensure it’s resolved for you.
Jeffery
Posted
My charger was bad out of the box and took three weeks to arrive. The deposit so dropped 30$ in the last Week.
Response from Unagi Scooters· Oct 3, 2024
I’m sorry to hear about the delay with your charger and the deposit change. That definitely shouldn’t have happened, and we appreciate your patience. If you haven’t already, please reach out to our support team so we can assist with your concerns. Let me know if you’d like help escalating this issue!
Liz
Posted
I was so hopeful about this scooter all access but I’ve had a bad experience with customer service and receiving my voyager. I ordered last Thursday. It still hasn’t shipped and no update. I tried to cancel with their cancel button but it just spins. I wrote them and I haven’t heard back. How can they possibly be servicing and giving replacements as they say they do. Maybe they got too big and can’t handle it. Either way. I’m not at all happy.
Response from Unagi Scooters· Sep 10, 2024
I’m really sorry to hear about your experience. It sounds frustrating, and that’s definitely not the standard we want for any customer. Shipping delays can happen, but it’s important that you’re kept in the loop, and it sounds like communication has been lacking. If you’re still facing issues with the cancel button and haven’t gotten a response, you can email [email protected] directly, and you should also try reaching out via the chat bot on the website, which can create a support ticket for you. We want to ensure you’re taken care of. Thank you for your patience, and we hope to get this resolved as soon as possible. If you’re open to giving it another shot, we’ll do our best to turn this experience around.
Aayushi
Posted
Not so smooth with riding
Response from Unagi Scooters· Aug 13, 2024
Sorry to hear that! Our scooters are designed for urban environments, but we understand that ride quality can vary. If you're experiencing any issues, feel free to reach out to our support team for tips on getting the best performance.
