Average
472 reviews
Unagi ScootersHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.
Showing 146 reviews with 1 star · Clear filters
Thomas S.
Posted
The customer service is a mess only online to speaks with somebody And to replaced scooter or to swap one take months to Decisvd one I just deturned one right when I got it because I ordered a scooter from Amazon, which is much better and drove faster and was safer
Robert W.
Posted
I had multiple problems with billing and the scooter itself with not much or any help from there customer service when I tried to get help.
Response from Unagi Scooters· Dec 16, 2025
Hey Robert, We’re sorry to hear about your experience and appreciate your feedback. We take billing and product concerns seriously and are always working to improve our service. While we understand that your subscription has now been canceled, we would be happy to review your experience and assist you should you choose to rent our scooters again.
Vishal
Posted
Delivery was super late. The shock absorbers suck. Wouldn’t recommend.
Response from Unagi Scooters· Dec 16, 2025
Hello Vishal, Thank you for sharing your experience, and I am sorry to hear about the delay and the issues you have experienced with your scooter. This occurred as we are currently working hard to catch up with a recent increase in demand, which has temporarily impacted our processing and shipping times. I had a look at your account, and you have already been provided with a credit, which has been applied to your December invoice. Regarding any other issues you may be experiencing with the scooter, please do not hesitate to reach out to our customer support team — we are more than happy to work with you to resolve them. We truly value your feedback and will continue striving to improve our products and service. Best regards,
Stark
Posted
It’s frustrating that I had to wait over 3 weeks for my scooter and no communication from customer service for when it would arrive. And then I was billed for the monthly subscription after having the bike for only a week.
Response from Unagi Scooters· Dec 16, 2025
Hello Alex, Thank you for sharing your feedback and for your patience. We apologize for the delay; a recent increase in demand has temporarily affected our processing and shipping times. A credit was applied to your November invoice to compensate for the lost subscription time. While shipping delays can occur, we make sure customers are never charged for the days their scooter is unavailable, ensuring accurate billing. We’re also actively working on improvements to prevent similar issues in the future. If you’d like to discuss anything further, please don’t hesitate to reach out. We’ll do our best to make things right.
Leslie O.
Posted
Took too long to receive. My coworkers never got theirs and had to ask for refunds. I only got mine after emailing CEO/ COO on LinkedIn. No way to talk with live person and emailing takes too long for response.
Response from Unagi Scooters· Sep 26, 2025
Hi Leslie, thank you for your honest feedback and patience. We sincerely apologize for the delays and communication challenges caused by the backlog. We’ve made significant improvements and are actively working to fully resolve this issue. Your feedback is important to us, and we appreciate your understanding as we continue to enhance our service.
Shashidhar C.
Posted
Worst they delivered me scooter which I rented me for one month 20 days late and credited 52 dollars for next month to just to utilize they money I should forcefully take it one more time, worst customer support no one responds and never rent scooter from here
Response from Unagi Scooters· Sep 26, 2025
Hello Shashidhar, Thank you for your honest feedback and for your patience. We sincerely apologize for the delay — we’ve been working hard to catch up with a recent increase in demand, which has temporarily impacted our processing and shipping times. The $52 credit was added to your September invoice to compensate for the lost subscription time. While there have been shipping delays, it is essential to us that customers are not charged for the time their scooter is unavailable, ensuring accurate billing. Please know that we’re also working hard to make improvements so experiences like this don’t happen in the future. If there’s anything more you’d like to discuss, please feel free to reach out to us — we’ll do our best to make things right for you.
John G.
Posted
this has been a disaster
Response from Unagi Scooters· Sep 26, 2025
Hello John, Thank you for sharing your feedback. We're truly sorry to hear about your experience, and we completely understand how frustrating this must have been. This is not the level of service we aim to provide, and we’re committed to making improvements moving forward. We appreciate your patience and the opportunity to learn from this. If there’s anything further we can do, please don’t hesitate to reach out.
Kevin
Posted
I'll start out by saying i really enjoyed the initial compliments and performance but the lack of "right to repair" is really disappointing. I bought 2 of their scooters at the beginning of 2020. I had right about ~1.2k miles before I needed to replace the battery on both of them, I now have 1524 miles on it. The battery could not travel past 2.5 miles at that point. I replaced the battery and tires in December of 2024 for $335. They would not sell me the tires to do the repair myself and said they are not legally allowed to ship the battery for me to replace. They did say shipping the battery installed in the scooter was acceptable but not the battery by itself, no further explanation was given why that is. It is now September of 2025 and my replacement battery will not charge to 100%. I can charge from 10pm to 7am and when I turn it on the battery indicator will be missing a bar, so 4/5 bars. I travel just under a mile to work everyday and same distance back home. If I don't charge it before the next workday I will be able to get to work (just under a mile) but when I leave, even if I leave by noon, it will die after less than 100ft with zero warning. The battery indicator will indicate 2/5 bars but will suddenly turn off with zero warning. Seems a little ridiculous the scooter maxes out at less than 4 miles range on an 8 month old battery. Unagi said they have no warranty on batteries, only 3 months on the repair of replacing the battery. This seems absolutely ridiculous that a battery can't last a whole year and I have to pay $50 just to ship it back to spend another $205 to have the battery replaced. It is absolutely is the iphone of scooters in that it has no right to repair for the consumers. It has been a reliable scooter up until this point, such a shame the company is using crappy replacement batteries with no actual warranty on the battery. If I had to start over I'd probably buy a different brand where I had the ability to replace worn out parts as necessary. Having to ship my scooter to Oakland CA and not have a scooter for 2-3 weeks is just a real pain.
Response from Unagi Scooters· Sep 26, 2025
Thank you for sharing your feedback. We understand the frustration with battery performance and repair limitations. Lithium-ion batteries have a limited lifespan that can vary based on usage, and we’re sorry your experience hasn’t met expectations. The right to repair is important to us, and we fully support it. That’s why we’ve created a public user service manual with detailed instructions for most common repairs — including tire replacements — so customers can carry out certain fixes themselves. While some repairs require specialized tools and experience (which we’re fully equipped for), we always aim to provide options that empower our community to maintain their scooters when possible. We’re also actively working to improve turnaround times and explore better long-term solutions. Your feedback helps drive those improvements, and we truly appreciate you taking the time to share it.
