UltimeaReviews of ultimea.com

Response from Ultimea· Feb 20, 2025

Cher Nicolas, Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que notre service client a pu répondre à vos attentes et résoudre rapidement votre problème. Profitez bien de votre nouveau projecteur Apollo P40, et n'hésitez pas à nous recontacter si vous avez besoin de quoi que ce soit. Cordialement, Service Client ULTIMEA

Response from Ultimea· Dec 25, 2024

Dear Customer, Thank you for your kind words! We're glad our customer service team could assist you, and we truly appreciate your understanding despite the issues with Chromecast. If you need any further assistance, feel free to reach out. Thanks again for your support! Best regards, Ultimea Customer Service

Response from Ultimea· Dec 5, 2024

Dear Customer, We are truly sorry to hear about your experience and regret the frustration this has caused. Please know that we take these concerns very seriously, and we are committed to resolving the issue promptly. Your order was indeed shipped in two separate packages due to a packaging issue. We have verified that the Poseidon D80(UPS :1Z4400560391271972) was delivered on December 4th, and we kindly ask that you double-check for its arrival. We have already shared the tracking information via email to assist with this. Thank you for your updated, and we sincerely apologize for the delay in our responses during the Black Friday period. The high volume of orders caused a temporary shortage in our customer support team, and we deeply regret the lack of timely communication. Please be assured that we have taken this matter seriously and will be adding more staff during future busy periods to ensure that all customer inquiries are addressed promptly. Regarding the delivery notification, we acknowledge that the system did not clearly inform you that your order was shipped in two separate packages, along with the relevant tracking numbers. We are currently working to improve and update the notification system to prevent similar issues in the future. We truly appreciate your understanding and patience throughout this process, and we're grateful for the opportunity to make things right. Thank you for giving us another chance, and we hope you enjoy the product you ordered! Best regards, ULTIMEA Customer Service Team

Response from Ultimea· May 16, 2024

Hello Brian, Thank you for reaching out to us and sharing your experience with our remote control. We apologize for not meeting your expectations in terms of durability. At Ultimea, we strive to provide products that are both functional and long-lasting, and we regret that we fell short in this instance. To address your concerns, we have taken your feedback into consideration and are actively working on improving the design and durability of our remote controls. We are committed to providing a more substantial and stronger remote control that will better meet your needs. Our product development team is already exploring various options to ensure a more robust design without compromising usability. We genuinely appreciate your feedback, as it helps us improve our products and services. Thank you for choosing Ultimea. We look forward to serving you better in the future. Best regards, Ultimea Customer Service