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824 reviews
GamingDragonsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Video games and software distribution since 2011
GamingDragons (ultimatumgamekeys.com) has 824 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 104 reviews with 1 star · Clear filters
Ivailo Georgiev D.
Posted
I bought a game diablo iii and i payed via paypal after serious problem with their site
Response from GamingDragons· Jul 15, 2012
Hi, Sorry to hear about your experience. But unfortunately we're unable to find any order registered to Ivailo Georgiev Dimitrov can you please elaborate on what is the issue and what exactly is your order number. Thanks.
Andrei D.
Posted
So I decide to order from these guys, big mistake. This was my experience: 1. check the availability of the product key I wanted with their customer support: they say 30 minutes 2. I order and pay via paypal, I get no order confirmation 3. I contact customer support, after asking me to check spam and all that jazz, they say that my key will be available in 2 hours and they will resend the key. 4. Two hours later, nothing happens. 5. Three hour later, nothing happens. 6. Almost four hour later, they ask me for either a scan or a photo of my id, because PayPal verification is not good enough for them. 7. ALthough it was past 1am, I scan my id and send it. 8. Later, then ask me again to also send a photo, not even a scan is enough. 9. That was the moment to call it quits (where to find a camera at 1am with the rest of family sleeping, not to mention it's all getting quite ridiculous) If only there was a message on their site warning about these ridiculous requirements
Response from GamingDragons· May 15, 2012
Hola, Sorry to hear about your experience we do take security pretty seriously. it's a pretty busy day at the day of the release and even a worse day for impatient people. as you can see in every game description on our website we state that the delivery usually takes 30 minutes up to two hours. and if you scroll down you will see that it might take up to 24 hours in rare cases. we try our best to deliver the order as fast as possible but we're also not robots. anyhow we do not control time and it was not our fault you have decided to order at 1am, anyway a little patience would of result in a much more pleasant result.
Anthony L.
Posted
alway buy ! Nevers probleme ! and some gift when you buy !!! 2012 that for before, now the service are poor ... 2021
Black
Posted
You need to send them a photo of your ID, Passport and Driver License for them to send you the game key... after I paid in full... from my verified PayPal account... that I have been using for years with no problems...
Response from GamingDragons· Dec 29, 2011
Hi, First off you haven't read the TOS before you have purchased, we do mention that we will need this information to verify your order for security reasons. second of all your IP was detected as suspicious range of activity over the past 24 hours by honeypot and Maxi. Also we have explained that to you in the email we have sent to you. and Finally we have refunded you promptly. So this review is totally invalid. Thanks.
Jason
Posted
I attempted to purchase a game from them and was told that it would take 30 minutes to 2 hours to be sent (with rare instances taking up to 24 hours) All in all it took them about 34 hours to send me the game. In addition the 5% facebook promo code they gave me only gave a 1% discount. The problem was they sent me a blank email which was marked as spam by my email in which, if you click on an obscure link, it informed you that you needed to send a copy of your driver's license (shady much?) So, after some reticence, I sent the license only to discover hours later while I was on-site helping a client that they decided the full-size license scan wasn't big enough. The next night, I blew the image up 50x and sent it to them again, which led to them responding that what they actually wanted was a larger resolution image of my drivers license. I have no idea why as the original scan was easily readable, unless they are trying to steal my identity. Anyway, after hours of trying to set my scanner up to work with a fresh install. scanning the id a 4x the resolution, creating a 178mb picture and using GIMP to resize the image so it could be attached to an email. I finally was able to meet their ridiculous standards regarding image quality. I politely requested that for the 4+ hours of my time wasted ( invalidating any discount I received using a shady grey market website) that they either discount the game or upgrade it to the digital deluxe edition of the game. They demanded that I close my Paypal dispute with them before they promised any kind of credit and proceeded to discount me only the original 4% to make up for their failed coupon code and didn't even upgrade me to the deluxe edition. In short, they only fixed the original price and forced me to say they solved the problem before they did so. Shadier than every single craigslist transaction I've ever had.
Response from GamingDragons· Dec 29, 2011
Hi, sorry but we have requested from you to send the image in a larger resolution. we're sorry we haven't cleared that up for you we thought its pretty obvious that we need a larger image because the 1pixel one was too small to verify and you have sent us a back the same image even more pixelated after you have re-sized it with some software. and please be honest and admit that you took your time to reply. we don't see why we need to credit you with a deluxe edition of the game when you have paid for the normal version with 5% discount. EDIT: and this is while you have opened a dispute when we ask not to do so. about the wrong amount of the discount its because we have just updated our prices from the Xmas deals we had and this took time. but we did fix your discount so we don't see the point of this review. Response 2: what exactly was misleading? we have told you that the picture is too small and requested a better resolution one (not upscaled pixelated same image). you have complained that the communication was awful while the live chat was online and you chose to email us instead also you have complain waiting more than 24 hours. you have just said you were at work and couldn't reply earlier, how is that our fault? as to your reply we believe you have not read the TOS as you were surprised that you are being requested to verify your ownership while its all written there and you have to agree to it before you proceed with the purchase. about the discount, we already explained the reason and corrected your problem didn't we? and after all that opening a dispute and demanding us to credit you with the deluxe edition while you have failed to follow a simple request. if your claim was valid we would credit you with a %20 discount on your next purchase like we do with most of our customers. Response 3: Please stop. we appreciate your opinions This is turning into some flaming war and its not welcomed. James: You have made your point and we made our point. no point in continuing shooting the bull. Thanks.
Lee
Posted
I HAVE USED THIS SITE AND FOUND THE PEOPLE TO BE RUDE.I PAID FOR A GAME AND GOT NO KEY AS THEY WANTED TO SEE MY ID.TAKEN ME HRS TO GET KEY AS SITE WOULD NOT GIVE ME A REFUND.DUE TO I WOULD NOT SHOW ID AS FEEL THIS WAS CRAZY AND UNSAFE.ALL SO SITE STARTED OFF VERY CHEAP.BUT NOW THEY HIKE PRICES UP ALL THE TIME.IF YOU USE THEM MAKE SURE YOU HAVE ID READY OR IT WILL BE NO KEY FOR U.THERE ARE BETTER AND CHEAPER SITES OUT THERE.
Response from GamingDragons· Dec 23, 2011
We specify that anti fraud measures will be taken in out TOS. and it is also mentioned that this information would be required. also you have sent us a very rude email and we have responded that a refund will be issued within 24 hours if you disagree with the terms there i no point in agreeing and buying and then getting unsatisfied.
Jacob W.
Posted
Hope you're not 2nd on TrustPilot anymore. They don't deserve to be. Worst service in the key distribution, basically. You ruined Battlefield 3's release for me - and I still haven't gotten my refund. Doubt I will, you guys are so shady. Won't buy from UG again.
snuffy
Posted
I previously bought and installed RAGE steam version and had a few difficulties setting it up through a VPN but the support did eventually get things working and it still is working today. However, the next purchase of Batman Arkham City wasnt so easy. The download started off with a corrupted download that wouldnt extract properly. I guess it could have been a bad download but the CRC check matched. Oh well. Second download kind of worked. I wont go into details but after alot of frustation on my part, due to the fact that I got very little help from "support", I did get it working after a myriad of trial and errors along with getting other ducks in a row first before the game would install properly. No thanks to support
