Ulta BeautyReviews of ulta.com

I'm just trying to use one of the promotions they're offering online and they're giving me a hard time about it. I first spoke to a chat rep. They fabricated info to tell me I wasn't eligible for the promo when I am. I wasn't getting anywhere with them so I requested a supervisor callback, which they told me I could get. I waited 2 days for the callback and no one called me. Then I called into their phone line for help and they refused to help me because the account is in my fiancée's name. All of this for a freaking $5 offer. It's not worth it at this point. I give up.

I recently moved to the area and found my local Ulta. I am a platinum rewards member and visit my previous location frequently, so much that the wonderful staff know me and are so helpful. In Farmingdale, you have a rude and combative person named Dominique (if that’s truly her name) she claims to be the manager. I had an issue with an online order and she would not allow me to explain, instead she rolled her eyes at me and started smacking her lips. I asked her to show some compassion as I’m a very good customer and I am asking for help. I turned to my friend and said this lady is very rude. She immediately snapped around came raving towards me and said “do you want me to kick your ass?” I have filed a complaint with Ulta.com as well. She should not be representing this business. You‘ve lost mine to Sephora. “Dominique” with the blue hair….. invest in some social skills management. You need it!

If I could I would MOST DEFINITELY put -5 r Ed view on this STUPID company not even a zero star. They FALSELY advertise things for free when you purchase a certain amount online and even if it WAS added to the cart like they stated that free gift was never sent and ALL their prices are freakin STUPID!!!! DO NOT buy from this company in store and especially online cause they always give you ****** about returns and items not received 😡😡🤬🤬AND I am not the only person to state this their are so many of my friends and relatives that state the same!!!! If you purchase from here just know you are giving your money to them🤔

My payment was due today! I have NEVER been late! When went to make a payment today, it said it could not process the payment because it was after 5:00pm. Mind you I was not aware payments could not be paid online after 5:00 pm. I needed to pick a different day. Tomorrow’s date will be a late payment. Calling the representative did not help because if she took the payment over the phone, it still would not process until tomorrow. So upset. Trying so hard w/my credit score and now this will show up as “late payment” on my credit. Just want to give up sometimes!

What is the point of me having a credit card and not having the ability to use it whenever I want too? Tried to get some stuff since it's NATIONAL lipstick day but nope. I couldn't pay with my card using the app nor web browser. Magically after it's all over just after 10pm it processed just fine, no issues. Freaking lame.

For the second time in a row my order was sent to an old address. The first time my refund was instant. The second time o asked for what I ordered to be sent yo the correct address. They refused and said it would need to refunded in 3-5 business days. It’s now going on ten. I just got off the phone and was told it’s another 3-5 more days. I ordered the same product with Sephora. Three days and I had the correct order. Sephora now has my business.

I made an appointment for my 89 year old mother to have a perm at Fresno Ulta. We had gone in and personally spoken to someone in the salon area who assured us that when my mom was ready they had people who specialized in giving Perms. So I called and made an appointment, but to get the best person for the job we had to wait over a week. We did that, and on out way to moms Thursday at 3:15 appointment I got a text that said her appointment was Sunday at 3:00. We were in the parking lot anyway so we went in to say that mom was here for her Thursday at 3:15 appointment, that we made over a week ago, but “ the manager “ said sorry, that appointment is Sunday at 3:00. That was not true, they acted like we misunderstood, and we absolutely did not, but we tried to go with the flow and not get upset. Sunday I took her for the Perm as directed ( with the perm specialist) she was late, but we patiently waited. She showed my mom the rods and had her choose which ones she wanted. After they began, I left and the gal said it would be about an hour. Mom text me 10 minutes later to come back and get her. When I got there the girl said “ sorry, I just can’t do it”. She had no idea how to give a perm. This was the most ridiculous, disorganized, run around I have ever witnessed. What a waste of time and energy, and here is my poor mom, 3 weeks wasted waiting for something that should never have been offered. It would be comical if it wasn’t so upsetting. Best advice I can give, stay away from Ulta if you value your time and sanity

I went for a trim and was told it would be 12.00 then got to register and was changed 60.00. Really!! Really deceitful.