Ulta BeautyReviews of ulta.com

Ulta ground shipping is awful. Had an order that had a shipping label produced, and 8 business days later it has still not shipped. Their customer service will not do anything until it has been 10 business days.

Slow shipping times, my order was canceled/refunded for no reason (I didn't ask for a cancelation or refund and received no explanation why my order was canceled), and truly terrible customer service. I'm never purchasing from Ulta again and will stick to Sephora!

Our ulta is like a garage sale with a 30 minute wait in line. So if this interests you, ulta at Bellis Fair Mall is the spot.

Really, a 0/5. Feels like doing business with scammers. Sent Shea Moisture Argan Oil instead of a Bare Minerals makeup brush, 30 some dollars. Charged for brush. Will not refund or replace. Numerous back and forth emails and a chat where they claim my phone number is not current. Checked the online account - phone number is correct and they have not called that number today. Also, twice gave them the number via email. Years long, Platinum customer. Recently bought a high dollar hair dryer from them. Still, they don't care. Say they can do nothing if they can't reach me by phone, whilst still wanting me to upload a photo of the Argan oil. Trashy, dishonest, uncouth, etc.etc. Well. No more purchases from me if they cannot be trusted to package correctly in the first place and fix errors when they happen. Also, if they can take orders and take your money via online, they can issue refunds the same way.

Ulta customer service is awful. They will not issue a refund or send missing items for an online order. Sephora offers the best customer service and resolves issues. Will not be shopping at ulta anymore.

Pay attention to your Rewards. I noticed I did not receive rewards points for a transaction 2 weeks earlier. I reached out and they issued the points, but did not capture the x5 multiplier for one of the items. That info is never on the receipt and it’s basically impossible to find a record of the promotion two weeks later. When I made that purchase, I was looking at a couple different options, but specifically chose that product because of the multiplier promo, so I’m certain, but I have no proof. Until now, I just assumed Ulta was ethical and I was receiving my points. 1/31/25 - I was not credited for another transaction worth 1561 points. It’s infuriating. I’m going to spend my rewards and break up with Ulta.

I have been a loyal customer of Ulta for many,many years. Today,Nov. 16. 2024, I had a 10:30 makeover with a Bobby Brown makeup artist.(He flew in from Texas) The artist proceeded to take my makeup off. He was very friendly,talking and asking me questions.He took all my makeup off, then instructed a Bobby Brown assistant to apply my makeup while he went and put makeup on another customer!!! When the assistant finished, she asked if I would like the makeup artist to come check the makeup out. I waited for over 20 minutes and the artist NEVER came back. I bought some items but I was very, very disappointed in the manner in which the Bobby Brown artist just seemed to push me aside! I think his conduct was rude and it was disrespectful. I’m not sure how long it will take me to return to Ulta. I

I wish I could use 0 stars. I have shopped with Ulta for many years and am a platinum member. I recently placed a $220 order and in that order I ordered a bottle of perfume that came with a free complimentary gift. When I was checking out online it showed that my complimentary gift had been added to my cart. When I received my order the complimentary gift was not included. The packing slip that came with my order showed that my item was included which was not. I contacted customer service via phone and was told that the item why supplies last and that's why I did not receive my item. They then offered me a $5 gift card. I explained all of the above to the representative and told her that it was STILL being advertised on the website and if it was out of stock the advertisement should be removed. she offered me $10 to which I asked to speak with a manager. There was not one available so she said she would have one contact me today. They have emailed back and forth about 6 times to which I have addressed all my concerns and pointed out their bate and switch advertising and I am being offered a $15 gift card. I have emailed back and told them this is not acceptable to which I keep getting the exact same copy and pasted email. I am very disappointed in the customer service I have received. $15 is a slap in the face. Copy and pasting responses, false advertising, and refusing to make a situation right has just lost Ulta a customer.