Uk JblReviews of uk.jbl.com

Horrendous experience. When you buy, goods get shipped from UK, when returning, it goes to Netherlands. UPS destroyed my attached invoice and took me ages to resolve to undo the hold on the shipment. There is currently a hold on arrival to netherlands, which no one is able to undo. I called JBL and UPS at least 15 times in the past 15 days. NEVER AGAIN. BE AWARE, total waste of money. I considered myself have lost the £115 on two crappy headphones. Quality, customer service and return process are absolute SHIIIIT.

The products from JBL are very good, but when it comes to customer service, I am truly disappointed. A while ago, I ordered wireless microphones at a discounted price. Unfortunately, on the day of delivery, I was not at home, and they were returned to the store. I didn’t have the chance to arrange a re-delivery. I contacted the store and asked them to resend the items to me, as I really wanted them and didn’t want to cancel the order. Unfortunately, I received a refund instead, and to this day, I haven’t received any response to my request🤷‍♀️🤷‍♀️🤷‍♀️.

Don't order directly from JBL- I ordered some earphones and they didn't give DPD my house number which has resulted in my earphones being sent back to the warehouse.I re ordered and they did the same thing again.

My family, friends and I own countless JBL products. I have 3 portable speakers, including the Party box 310. JBL sound is clear and impressive and I've never questioned their quality. I have had no problems buying these products, as I've always purchased them in store. I'd recently received a 30% off voucher from McDonald's and decided to browse the website for some wireless earbuds. It has been an absolutely dire experience. I've had so many issues placing an order on their website. My first order did not go through and customer service was incredibly poor when handling my case. They stated that they had the order and it was processing, promised to call me back to follow up, but they never did. I found myself calling Harman customer service several times over several days, trying to get to the bottom of the issue. In the end, I'd lost my 30% off voucher and still did not have earbuds. After complaining several times to multiple representatives on the telephone, I was finally reissued a 30% off voucher, but this time, for the Harman website, not the JBL. Upon trying to order 3 different pairs of earbuds, they are all coming up as unavailable. I have tried 3 different models of earbuds, and all possible colours, yet everything is coming up unavailable. Is this a prank?! How is this possible? I have never in my life had so many issues with a company, their product availability and website. The frustration caused is enough for me to no longer support JBL with my money. It is enough for me to spread the word and tell as many people as I can to avoid buying JBL products, as customer service is atrocious. They really need to sort it out! I have decided I will buy my headphones elsewhere. The headache with JBL is not worth the 30%. I'd rather give my money to a company who treats their customers with respect.

Terrible customer service. I bought a headphone which I did not like it. I have made all the process to return the item, but they don't provide me a shipping label to return it. I contacted the customer service several times, but no one seems to be able to solve the issue. It will take forever until I am able to return this product. Hopefully I won't have problems with the refund process (which I doubt). Save your time and don't buy anything from them!

Absolute shambles of a company. Do NOT purchase from them. I sent my parcel back on 5th January 2024, today is 10th February 2024 (Over a month now) and still waiting for a refund. Received an email today stating they are still investigating what has happened to the parcel and cannot issue a refund even though I have proof on my end that the parcel has been sent back. Customer services are in Holland so a complete nightmare to deal with. I would highly recommend not to buy from them. Customer service is terrible also.

Don't buy any product, I bought it and never received it and I've been waiting for a month for them to solve my problem and no one solves it

They sent the product to their own warehouse and processed it as delivered. When I reported the situation to the customer service department, they told me that the amount paid for the product would be refunded. When I said I want you to send the product, they said we can't do that. because I had a 200 pound discount code and they literally confiscated it. I have been trying for days to get what I deserve, no one cared. I sent an e-mail to their managers, but they did not pay attention. I thought this brand was reliable, but it wasn't. There is incredibly poor customer relationship management. They are damaging the reputation of the JBL brand. I do not recommend. Order date:15/12/23 Solved problem: continuous(05/01/24) Customer Support: Case # 14013973