UnitedHealthcareReviews of uhc.com

I have had a United Healthcare Medicare Advantage plan for a number of years. Over the last three years coverage has gotten progressively worse. For 2027 monthly premiums will be $39 up from $0. Copay for specialists is $55 which 3 years ago was $45. And the dental covage went from C- to below F. I asked ChatGPT for a recommendation and it came back with Devoted Choice 010 for Hartford County CT. $0 monthly premium. $45 specialist copay in or out of network. $1700 annual dental coverage at 50%. I called Devoted and spoke with George Osinaga, a very knowledgable agent. We reviewed my meds and doctors. And I signed up at the end of the call.

This is an unethical company which is evidenced by low reviews on this platform. I worked here and for Emblem Health that banded together when they’re both known to be UNETHICAL in nature. Why did EH join “United” while they are still undergoing a DOJ investigation? Laura Squadrino Manager of the Medicaid (C&S) segment of the Northeast region. The largest market in their group? Harassed her team to get their field visits numbers up. She demanded my daughter, who currently works there, to do field visits in the most dangerous neighborhoods. Mrs. Squadrino admitted to not knowing how dangerous our Staten Island community was but it’s all over the internet. We have the highest health disparities out of all the Boros at half the population. The substance abuse in this boro is causing irreparable damage. I personally drove my daughter to these places and she took pictures to prove she was doing field visits. Laura literally told her “just do a field visit or 2 because upper management is watching you” but who’s watching Laura Squadrino? She’s aiming for a GREAT review at the end of the year, that’s all. Using my daughter and her team to get her their is UNETHICAL in nature & a massive red flag. I reported UHG to themselves (compliance department) and held them responsible for my daughter’s decline in mental health. UHG closed the investigation after I specifically asked for Laura Squadrino to contact me. Laura blamed upper management for this strict work environment, specifically Judy DeFalco who I worked with. Judy is the best human on the planet. So it’s NOT her. Laura has favorites on her team but targets my daughter? Gen Z, black woman-my daughter. Gen Z has the highest mental health issues right now which is considered a public health crisis. Do not work for this company or obtain insurance here as DOJ is investigating them (2 years now?) for insurance fraud. My daughter was bullied by customers via her work phone after Brian Thompson’s death. Laura dismissed her concerns. Brian Thompson deserved to live. Myself and my daughter were devastated by the loss. Laura moved on like it was nothing. Not even worried about what that meant to her TEAM. Emblem Health has unethical practices and them joining together closes out their competitors causing other insurance companies to lose profit. The GREAT insurance companies lose out. Anne Travisano/Spina worked for BOTH companies as a Director (confirmed on the internet). This shows unethical practices in hiring. Anne was let go (known occurrence across Emblem Health) for very concerning reasons. She was hired by UHG despite this. Why? Profit. Stay away and report them if you receive a denial that proves medical necessity yet was denied anyway. Appeal denials and for hospitals, you have a peer-peer option-a standard practice. Pls use P2P option, the doctors are amazing humans and will try to help hospitals as much as they can to get the denial overturned as appeals are costly. DOJ investigation is accepting complaints. Please report them as our nation deserves way better. Retaliation will be met with a lawsuit as stated in the compliance report that specifically asked for Laura Squadrino to contact me. The organization closed the case instead. Now I’m here. Laura doesn’t need to call me. I tried to keep this private but now I’m making this public as she affected my daughter’s mental health and the rest of the team that she doesn’t play favorites with. Terminate Laura Squadrino as she’s in violation of UHGs mission statement AND black list her like they’ll try to do to my daughter. She is the reason for my daughter’s pain and I will not stand here and accept this. I’ve been in the healthcare field for 26 years. I have more experience than Laura does AND I’m a psychiatric nurse through a verified platform. She should be terminated for blaming upper management, they’re not the issue, she is. Blaming them shows who she is. She shouldn’t be working in the human services space. Ever again.

They have very inep people working there. I've trying to get a card for over a year, I changed addresses and they said we will change it. It never happened the people working don't speak English very well, so they shouldn't be in customer service positions. DAMN,GEESH

they re dogshit

United healthcare overdraft our account by over 2500.00 and then said it would be 15 days to give us our money back and did not care they are absolutely horrible company

This company is an absolute joke and they just take and take and take and deny deny deny to take ANY responsibility and would rather profit over taking care of others. I'm just beyond disgusted with this scam of a company and I don't think they deserve to be in business. I know a very close person that is employed there and was given a week long company paid vacation in Hawaii along with several other employees and treated like royalty and here I sit in the hospital for pretty much since March and every time I get hope to get better and stronger by going to a skilled nursing facility or to an Intensive rehab facility to get stronger to be able to physically succeed at home and they continue to deny everything. This place should be shut down and the executives thrown in prison. They should be GD ASHAMED.

Benefit representatives are inconsistent in communicating benefits - with each call there is a different benefit answer - incredibly frustrating. UHC benefit reps are either just guessing or incredibly ill informed when communicating ACCURATE benefit information leading to multiple claim denials, extreme frustration & stress for insured customers; perhaps it’s an overall business strategy not to pay claims? Zero accountability even when you “TRY” to get to upper management to help resolve an inaccurate benefit statement - it’s a waste of your time & brainpower - just a continuous circle of people stonewalling & lying - harsh, but unfortunately true. Even when “supervisors” can check recorded MULTIPLE conversations between the insured & cust rep - no resolution/help, just more massive confused, dizzy people running this place. You’re either are speaking with Avery, the virtual assistant, or reps named sue or jack that you can’t understand. The CEO, VP, or TOP BOSS overseeing UHC benefits customer service should be fired immediately, and distribute the last 5 years of their million $ salaries as compensation for insured customers for excessive mental stress while trying to communicate with UHC benefits customer service. Have had multiple same inconsistent, inaccurate benefit explanations from UHC reps, causing mass confusion between dr offices, pharmacies, and the insured - what an enormous waste of time, money, mental energy & resources for all involved. Just imagine people who are alone, sick, etc. trying to navigate UTC’s claims/benefits. Sad & unfortunate.

Simple call to change mom’s address to my address..AI bots twice before a live person. Wow. On hold for 30 + minutes. Agent quieted me to “allow me to finish explaining”. He kept saying my sister my aunt, what the? I never mentioned either. Name was Sam…. Definitely not qualified to speak to customers that way. We will be changing companies ASAP!