TWO MEN AND A TRUCKReviews of twomenandatruck.com

It started from the beginning. When I was setting up the contract to move. It was extremely hard to get in touch with the operator. I should have known then. The movers were good at times. Also slow at times. They damaged a few items. One iteam do to them damaging it. Cost us a bunch of money. We could not set up our tank. Because the stand was broken. I sent the company pictures of it. They threw there policies in my face. So what is the point of insurance? They charge $108 for insurance so what is insured? We lost all of our plants for the tank some fish died some shrimp. Company just shoves the policie in your face that i didn't get toread. It was read to me day of moving when it was crazy. I will not be recommending this company to anyone

We had three moves with Two Men and a Truck in the space of less than a month. The first move was great. The movers were very careful and friendly and they seemed to like each other and enjoy working together, which made for a pleasant environment. The second move was on a Saturday. Two Men and a Truck didn’t bring enough trucks for our move and we were told that they would move the rest of our belongings on our third move, the following Monday. I was asked if I wanted to purchase additional insurance at the start of the day, but the first move went so smoothly that I felt quite confident in their abilities and declined. No one communicated to us that there would be trucks in two different places at the same time that Monday, so the day began with a bit of confusion. All boxes were labeled on the top right with brightly-colored tags: kitchen, bedroom 1, bedroom 2, living room, etc. The process of clearing out three storage units and the remainder of a house went pretty smoothly and we arrived at our new house by the middle of the afternoon. As the boxes were clearly labeled, I gave general instructions but assumed getting the boxes in the right rooms would be fairly straightforward. At our new home, one of the movers ran into a wall with his hand-truck and left a crack over a foot in length in the wall. The mover in charge took pictures and said they would take care of it. Over the course of the next week or so, we discovered that between 25 and 50% of the boxes were not in the correct rooms, and eventually spent the better part of a day shifting boxes ourselves. That wasn’t so bad, but then I was informed by the manger that the crack in our wall wasn’t covered because we hadn’t purchased additional insurance. I’m pretty disappointed. While Two Men and a Truck doesn’t have a legal obligation to fix what they broke, surely a moral obligation exists. Seems like it would be a small price to pay to retain customers’ good will and to assure future business. If you decide to use Two Men and a Truck, be sure to purchase the additional insurance.

I regret hiring them for my recent move. The movers arrived late, and the entire process was unprofessional and frustrating. They rushed through the job, causing damage to several of my belongings. Moreover, the company overcharged me and refused to provide an itemized breakdown of the fees, leaving me feeling cheated and taken advantage of. When I reached out to customer service to address these issues, they were unresponsive and unhelpful, which only added to my disappointment. Overall, I had a terrible experience, and I would not recommend their services to anyone. I suggest finding a different moving company that is more trustworthy and respectful of their customers' time and possessions.

They severely damaged multiple pieces of furniture and we had to fight tooth and nail to get even close to appropriate compensation. Very difficult to work with after they got their money for the move. Will never use them again.

This is for the Arlington, Texas locating. It took four hours to move a queen bed/ mattress, a sofa, a TV, and a TV console from Fort Worth to Dallas. Cost was $625. Original estimate was for ~6 more items (we ended up moving them ahead of time) and the range was $380 to $630. Moving team was very slow and had extreme difficulty partially disassembling an IKEA bed (Malm, for any IKEA fans). Also, they did not bring mattress bag I ordered. We had an issue with the sofa not fitting in the new apartment, which did add some time, but really the disassembly of the bed took longer than when I put it together from 100 pieces. The office called afterwards, which I really appreciated, and Valerie in the office apologized and said she'd see about a price adjustment. However, I haven't heard back since.

I used Two Men and a Truck to pack and move from a small house to an apartment because of a recent spine injury. They didn't use dishpacks (after telling me on the phone they would bring extra), broke a number of dishes, gouged/cracked a solid wood 200 year old wardrobe, and LEFT MANY ITEMS at my former house. To add insult to injury, the owner, Dave (Charlottesville, VA)said that there will be no partial refund because I didn't choose to spend money on top of the $2,000.00 that I paid for the service on additional insurance. Better to hire high school students!