Snow Teeth WhiteningReviews of trysnow.com

Response from Snow Teeth Whitening· Aug 12, 2025

Hi, Thank you for sharing your experience with us. While we’re happy to hear that our team was able to assist you promptly the first time, we’re truly sorry to learn that your replacement device is now having similar issues. We completely understand how frustrating this must be for you, especially after such a short time. Please know you’re never “crazy” for reaching out to us — we’re here to make sure you have a product that works exactly as it should. We want to make this right for you. At your earliest convenience, kindly reach out to our customer service team at [email protected] so we can review your case and arrange the best possible resolution for you. Your satisfaction means a lot to us, and we appreciate the opportunity to turn this experience around. All the best, SNOW

Response from Snow Teeth Whitening· Jun 25, 2025

Hi, Thank you for your feedback. We're sorry to hear that the product didn’t meet your expectations and that you experienced issues with the design. We’d love the chance to make things right and better understand what happened. Please reach out to our customer support team at [email protected] so we can assist you further. All the best, SNOW

Response from Snow Teeth Whitening· Jun 11, 2025

Hi Serhii, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this must be. To assist you as quickly as possible, please call us at +1 888-991-2796 or email [email protected] with your order number so we can investigate and resolve this for you right away. We’re committed to making this right and appreciate your patience. – SNOW

Response from Snow Teeth Whitening· Jun 9, 2025

Hi Yasaman, Thank you for taking the time to leave a review, and we're truly sorry to hear about your experience. We're disappointed to learn the results didn’t meet your expectations and that you were unintentionally enrolled in a subscription. Our goal is full transparency on all charges and subscriptions, and we apologize if this wasn’t clear at checkout. Additionally, we're sorry for the delay in our email response—this is not the level of service we strive to provide, and we appreciate your patience. We’ve located your message and are actively working to resolve this for you, including helping with the return and refund process. Please know that your feedback is valuable and helps us improve. Sincerely, SNOW

Response from Snow Teeth Whitening· Jun 2, 2025

Hi, Thank you for bringing this to our attention. We truly understand your frustration, and we're genuinely sorry for the experience you've had so far. We can see that you’ve already been in touch with our team, and please rest assured that we’re committed to providing the best resolution possible. We are currently reviewing the status of your return and refund request to ensure everything is handled accurately and promptly. Our goal is always to make things right, and we're actively working on expediting this matter for you. Your feedback is important to us, and we are using it to improve how we support our customers and streamline our return and refund processes. A member of our team will be following up with you directly to confirm the next steps and ensure you receive the appropriate resolution without further delay. Thank you again for your patience, and we appreciate the opportunity to make this right. All the best, SNOW

Response from Snow Teeth Whitening· May 8, 2025

Hi, We’re very sorry to hear about your experience and truly apologize for the frustration this situation has caused. We’ve tried to locate your case in our system using the name associated with your Trustpilot review but haven’t been able to find any messages or orders that match. We absolutely want to get this resolved and make things right, so we encourage you to reach out to us directly at [email protected] with any order details you have (such as your order number or the email address used to place the order). Our team is ready to assist you. At Snow, we take all feedback seriously and do not condone any practices that could be seen as dishonest or coercive. If your package was sent in error or there was any misunderstanding regarding returns or transaction fees, we want to investigate this fully and ensure you are supported appropriately. Again, we apologize for any inconvenience and hope you’ll give us the opportunity to resolve this directly with you. All the best, SNOW

Response from Snow Teeth Whitening· May 5, 2025

Hi, Thank you for your feedback. We’re very sorry to hear about the frustration you experienced and truly regret the delay in resolving your concern. We’ve reviewed your case and can confirm that you reached out to our support team and that your issue was ultimately addressed. However, it’s clear that the lack of timely and personal communication caused a great deal of inconvenience, and for that, we sincerely apologize. We appreciate you bringing this to the BBB and also to the public here. It’s clear that there was a significant failure on our part to follow up appropriately. While we’re glad we were finally able to respond and offer a resolution, it should never have required that much persistence on your end. Your feedback is being shared directly with our leadership and customer experience team so we can take a deeper look at what went wrong in our communication process. Thank you again for sharing your experience. We are committed to improving and making sure every customer is treated with care and urgency from the start. All the best, SNOW

Response from Snow Teeth Whitening· Apr 11, 2025

Hi, We're very sorry to hear about the experience you and your wife had with our product. We completely understand how concerning it must have been for her to experience an adverse reaction, and we sincerely apologize for the distress and inconvenience this has caused. We acknowledge the delay in communication and the frustration of not receiving timely support—this is not the experience we want any of our customers to have. While we do see that you’ve been in contact with our customer support team and submitted the adverse reaction form, we deeply regret that your case was not promptly followed up on. To resolve this, we are escalating your concern immediately. A member of our team will be reaching out to you directly within the next 24 hours to confirm the details and ensure your refund is processed as soon as possible. If there's anything else we can do to support you and your wife during this time, please don’t hesitate to let us know. Thank you for bringing this to our attention, and again, we truly apologize for the experience. All the best, SNOW