OtterReviews of tryotter.com

If you asked me where the trash is I’d point at this company. From customer service, sales, to support it’s one of the worst experiences I’ve ever had with any company. I’ve been left with nothing to show for and 3 weeks of wasted time. Signed up and everything with no kiosk, system, or replies to my email. Incredible how bad of company this is. DONOT USE OTTER.

This company is all promises and they don’t actually do anything Pretty sure they are a fake company that scams people out of money We were told they would set everything up with our delivery providers and we are still waiting 5 months later We had to call them all ourselves to set everything up. Nothing was ever integrated into the system they said they would build

One word- Stay away, steer clear, you are better off using the tablets provided by skip uber and doordash. Atleast you’ll not loose your money. TryOtter will kill your business reputation, adversely affect your revenue coz most of the times their app is under OUTAGE and your customers will stop ordering from you. When you call the customer support, they grill you with 500 verification questions like a bank does and then they take hours to pull up your account and if your lucky, they will register a ticket for escalation as most of the times they have no clue if the issue can be resolved by them, or level 2. Your stores will stay paused for days together. Skip uber doordash and all others will keep calling you through the day to unpause and accept orders but you will not be able to coz Otter. Hence, look away, do not sign up and manage your store yourself.

I placed a food order as a customer, however, the restaurant didn't receive the order or the payment, and Otter refused to cancel the order or refund my money. The restaurant knew nothing of Otter, and my suspicion is this: Otter signed themselves up as the delivery partner on Google Food Orders without consent of the restaurant. Their hope was that, with enough angry customers not receiving their orders, the restaurant would be forced to sign up for their service. This is just my theory. What I can say for sure is that I never received my order, the restaurant never received my money, and Otter has stolen my money. Shady company - stay away! Update: In my attempts to resolve this issue, your customer service representative told me that the restaurant had stopped paying for your service and was therefore not receiving orders or money from Otter. How is the local restaurant supposed to cancel an order they can't even see? Gee, I suppose they could pay for your service... Since it was apparently 'impossible' for Otter to cancel the order, your agents directed me to Google Food Orders, where I spent the next month trying to resolve the issue. Every time I asked Google for an update, they said they were 'waiting for a response from Otter'. In the end, they gave me my money back, but the order has still not been canceled. Stop trying to foist responsibility onto others. This was a very simple situation that could have been resolved by Otter. Even if it wasn't possible for you to cancel the order, you could have worked with the restaurant or Google Food Orders to cancel the transaction. I stand by the original review.

They told me they had outage with Uber resulting me lost at lease two days sale revenue. No one provides solution and it’s been past 4 days and they have no clue to solve the issue. Worst service at all.

Quit otter a while back because of terrible service, and now it is the same!! Don’t even know where to start complaining 1-onboarding doesn’t know what the heck is going on, onboarding don’t have any access to information! Schedule 3 times and got lost in the spam? 2-i specifically contacted you guys and to assure it can be done with VR, and yet, still connect my brick and mortar and cost me money and time, why? 3-why is otter accessing my in store POS information? Why is otter just want to connect to the wrong freaking UUID? 4-there are different NAMES and different UUID and they just want to connect, can you guys hire someone who can read? It costed my business lost connection on valentine’s day, on weekend, and confused my employees. ABSOLUTELY S H * T SHOW

We are at cloud kitchen so it’s mandatory to use otter. It works about 85-90% of the time. The issue I have is with direct orders we have no idea what the payout schedule is. And when we did receive a payout it doesn’t match any days sales. I’ve asked several times and all I’m told is someone is looking into the problem. No one is helpful with this company and I’m thinking of closing up shop at the cloud kitchen because of this. Can’t have staff working and none of the money received is coming to us.

I’ve never heard of this company and somehow I’m being charged monthly. I have contacted them and unable to receive a refund because I don’t own a restaurant. Once we established I don’t own any restaurant they refuse to answer emails