TrulieveReviews of trulieve.com

i have been going to truelive dispensary for over a year and they have alot of order issues everytime i place an order online the thc does not match the website on original purchase. then other times they show products in stock then an hour later call and tell its out of stock making it difficult to get medication. and then the point system is broken i have contacted them various times and no results.

The worst dispensary I've dealt with. They are the most unorganized. The marijuana is bad and does not give the affects they claim it to do.

If there was a zero I would give it. One they now hire techs who have zero knowledge on products . The corporate office says one thing and they say another . The North Fort Myers location is the worse dispensary of any I’ve gone too . Don’t waste your time , over priced , no knowledge on products and manager is rude !?

The worst dispensary in the greater st Augustine and even Jacksonville area. Every other dispensary in Saint Augustine, are able to have Your walk-in order ready and dispensed in less than an hour.… Cannibist is awesome for this, major reason I ditched trulieve in first place. MUV usually has my online order ready within 30 minutes or less.. fluent off San Jose in Jax, in and out quickly whether online or walk-in. Even trulieves in Jacksonville are awesome! Never waited more than 40 minutes AS A WALK IN at baymeadows location.. and they never funk up my stuff. The location is half the size of Saint Augustine’s and they have twice the amount of products available. Trulieve has put a bad taste in my mouth at least 15 times in the last year. Their same same day delivery shows up a week Later unannounced. After today.. I’ve decided I’m done with the St. Augustine location of trulieve. The Saturday before Father’s Day on Father’s Day weekend I place an online order a little after 640. I went and ran errors, got to trulieve around 8 pm.. waited an additional 40 minutes for my online pick up order - only 3 or 4 employees total (one in front, 1 doing online orders, 2 budtending orders. Again on a Saturday when it’s going to be busy also the day before Father’sDay.. Now BASIC Management 101 is hiring And staffing your location properly. Every customer who entered while I was there this evening had a pre-placed online order…. and even single person waited at least 30 minutes or longer to pick them up. No walk ins, ALL PRODUCTS ALREADY PREORDERED. Absolutely unacceptable. And to top it off they tried to give me my order without one of my cartridges On my order. Bud tender noticed went and grabbed it they were out of stock of what I ordered so give me some thing else. Pay and leave go to my car start checking my products and I received a true clear syringe instead of my 1:1 500 mg tincture. Not even close to comparable! Really inexcusable. Totally livid, I go back in. Guy up front takes my card, says they’ll fit me in as soon as they can. They call me back right away and correct the error but when I get home I realize they never gave me my medical card back so now I have to go back. So again another careless and inexcusable mistake. Can I just point out That this is not freaking McDonald’s?!? I actually have a medical need for why I use marijuana. I didn’t visit a bootleg dr for my prescription… I actually have several conditions I use marijuana for to treat my conditions. This isn’t a smoke shop! No one dispensary makes these careless mistakes. It would be a serious infraction if CVS or Walgreens was just handing out wrong prescriptions willy-nilly. So tell me why is this the third time this is happened to me on three different occasions at the new Trulieve location here in Saint Augustine?!? Then they’re also notorious for not giving you your discount that’s advertised such as Bogo deals, or $50 off $150… How many times do I have to ask the employee who works there if I’m going to get the advertised discount? Shouldn’t it be part of your job to automatically apply promos to customers who ordered specifically bc of the promo?! On two different occasions I was told it was applied only to see that it wasn’t applied when I check my receipt later? As a manager, I am going to 1000000% say that these issues are because of management. If the general manager of trulieve was actually staffing correctly, hiring qualified candidates, ordering enough product, and overseeing the overall day-to-day functions of this establishment like they’re supposed to - none of these issues would be occurring. I don’t allow my staff to continually screw up majorly with no retraining or consequences. I don’t allow my staff to move at a snails pace all day long. And I just wanna point out that the bud tender made a comment about customers being grumpy for no reason when they come in - maybe, just maybe did it ever occur to you all that they’re grumpy because you’re incompetent at your jobs? It really sucks that I have to drive all the way out of the county to go to a dispensary that I like and enjoy their products but because of the management in the way it’s run and the staff continually making mistakes on my medication, I can’t. Truly fixing the problem it’s the staff at Saint Augustine in the management who runs the location. You all at the Saint Augustine location need to grasp that WE’RE NOT LUCKY to be there with you — you are LUCKY to have us. We are bringing our business -without the customer none of you would have jobs. I’m spending my hard earned money during hard times on something I rely on and need. There so many other trulieve locations and not one of them runs as poorly as this location. Not one. So again, I’ll continue to visit baymeadows location and continue to tell them how awful STA is. They hear it ALL THE TIME

Over the past month the Bonita Springs store has sucked at deliveries. I’ve not had one delivery accomplished without some type of mess up currently I have been waiting four days for a delivery. I don’t drive so driving there is not an option

Very grumpy experience. The manager on duty was nasty to the other employees. The front desk girl and another employee were in the lobby talking smack about another. The Only sincerity given was from a girl with glasses. She was sweet. I think The manager overseeing the college park location in Gainesville need to clean house. The 6 th street location has nice people. College park was the only location that had the product I needed. It used to be friendly but now it smells and those women have turned it into a dirty, crappy attitude, no smile mess. I told the girls in the front what I thought of them whispering smack. Then they old manned me with their banter as I closed the elevator doors. When I got to the first floor and the doors opened. I could here those two at the desk being loud and saying that they hate people like me. She had a male patient join in on the banter.I was in lot’s of pain that day. They were horrible. Please say you will do something should I have to go to that location again.

Visited the Panama City Beach store. The place is a disgusting cesspool with employees that have no clue about the product. The red head guy that works there needs an attitude adjustment. Type in FBI/TRULIEVE. You would be surprised. These people are crooks. Stay away!!

Went to the dispensary in, West Palm Beach, Okeechobee Blvd today. I had placed an order. I was called by the dispensary and they left me a message that they needed to ask me a question about my order. I called back and spoke to a lady who informed me that the product I wanted was not available and would it be alright to give me another to which I agreed. When I got to the store to pick up my order an young woman by the name of Devina took care of me, when we went over the order there was one thing missing, so I explained the process I went through and that they had replaced the item, to which she stated that I had not spoken to anyone and that the order was correct. I went out to the car and thank, God I printed my order, When I returned she stated I got it for you if you want it, "Do you want it or not." At that point I felt so belittled I had been called an liar, I was told to take it or leave it. so I asked for the manager and her answer was "if you can find him than go ahead, I am not telling you where he is or who he is" I asked the tender next to us and he pointed out the manager Julian, So it seemed had heard the conversation and did not help. I spoke to him and he reluctantly apologized and said he would look over the video. I asked for the number to complain and he said it's the same number you called earlier. I did call and spoke to Martina who did apologize and stated she would contact the manager. However it is quite evident that customer service is not of importance at this location. It has left me very disheartened and disappointed that customer service is no longer a priority. Thank you for reading.