Fistie
Posted
Haven't recieved anything
Ordered a rug back at the start of November and it's almost mid December without notice of shipping or tracking.

Average
216 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Personalized laser cut metal sign wall art
TrilogyGift (trilogygift.com) has 216 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.
Showing 76 reviews with 1 star · Clear filters
Fistie
Posted
Ordered a rug back at the start of November and it's almost mid December without notice of shipping or tracking.
Unhappy C.
Posted
Poster was wrinkled because packaging was insufficient and was squashed on one side. Took a long time to get so we are trying to let it hang straight to see if that fixes it. Very disappointed.
customer
Posted
I ordered my item over a month ago and still have not received it. Ups tracking said they sent back the item to sender on their own accord. I have emailed you to resolve this matter as my credit card was charged and yet I have received no response. I expect a full refund for no item received. Will never order again from this store.
Response from TrilogyGift· Nov 19, 2024
Hi, Thank you for reaching out and bringing this to our attention. I’m truly sorry to hear about the issues you’ve encountered with your order. To resolve this matter as quickly as possible, please email us directly at [email protected] with your order details. We want to ensure that this is addressed promptly, and we will work with you to find a satisfactory solution, including a refund if necessary. We appreciate your patience and understanding. Thank you for giving us the opportunity to make this right. Best regards, TrilogyGift
Donna S.
Posted
There is no opening in the sneaker like laces or zipper to be able to get your foot into them, they are redicelus!
Response from TrilogyGift· Nov 13, 2024
Hi Donna, We're really sorry to hear about the issue you're having with the sneakers. To assist you further and resolve this as quickly as possible, could you please email us at [email protected] with photos of the product you received and a brief description of the issue? This will help us understand the situation better and find the right solution for you. We truly appreciate your feedback and want to make sure you're completely satisfied with your purchase. We apologize for any inconvenience this has caused and thank you for bringing it to our attention. Looking forward to hearing from you! Best regards, TrilogyGift
Roger D.
Posted
They sent me the same name on all 3 hats but the rank and the years were different
Response from TrilogyGift· Nov 8, 2024
Hi Roger! Thank you for reaching out and sharing your experience. I’m genuinely sorry to hear about the problem you’ve faced. To help resolve this matter, could you please contact us directly at [email protected]? We’ll make sure to address your concerns promptly and work towards a solution. Thank you for your understanding, and we appreciate the opportunity to make this right. Warm regards, TrilogyGift
Jackson S.
Posted
Terrible quality product. Take your business elsewhere.
customerscott
Posted
The hats are a cheap silkscreen & DO NOT resemble the hats in your app.
Response from TrilogyGift· Oct 2, 2024
Hi Steele, Thank you for your feedback about the hats. We’ve reached out to you via your email to address this issue and see if there might be any misunderstanding. We always trive to maintain strict quality control for each of our products, and we want to ensure that you’re satisfied with your purchase. Please check your inbox for our email from [email protected]. We’re here to help and look forward to resolving this together! Warm regards, TrilogyGift
Disappointed
Posted
First I was refunded my money because someone on your end messed up. Then it took forever to get the means to repay, now it still hasn't been shipped. I won't be ordering from you again as a result. I'm ver unsatisfied by my first experience.
Response from TrilogyGift· Sep 19, 2024
Hi! Thank you for reaching out and sharing your experience. I’m genuinely sorry to hear about the challenges you’ve faced. To help resolve this matter, could you please contact us directly at [email protected]? We’ll make sure to address your concerns promptly and work towards a solution. Thank you for your understanding, and we appreciate the opportunity to make this right. Warm regards, TrilogyGift