Tribal ChimpReviews of tribalchimp.com

Response from Tribal Chimp· Jan 12, 2026

Thank you for your feedback, and I’m sorry to hear about your experience. According to the carrier, your order is marked as delivered by iMile. I understand how frustrating it can be when things take longer than expected, and I apologize for the inconvenience this has caused. Please check your email, as our support team will be reaching out to you directly to make sure this is resolved in a way that is satisfactory for you. We want to ensure you’re taken care of and appreciate the opportunity to make this right. Thank you for bringing this to our attention.

Response from Tribal Chimp· Jan 5, 2026

Hi Zoe. We’re really sorry for the frustration this caused, especially given the timing around the holidays. During the peak season, we unfortunately had some oversights, and we understand how upsetting the lack of response felt. We did send two updates regarding your order, including the shipping confirmation, but we recognize that this experience did not meet expectations. Thank you for your patience and for giving us the chance to address this.

Response from Tribal Chimp· Dec 30, 2025

Hi Sally, Thank you for reaching out, and I’m really sorry for the frustration this has caused. We’ve checked our inbox and do not see any previous emails from you, but we did send an order update notification earlier and did not receive a reply. It’s possible our messages may have gone to spam, or that there was a typo in the email address. To make sure we can help you as quickly as possible, please reach out directly to our customer service team at [email protected] with your order number, and we’ll review everything right away and get back to you promptly. They will fix it right away, I’m sure. Thank you for your patience, and we look forward to resolving this for you.

Response from Tribal Chimp· Jan 13, 2026

Thank you for sharing your feedback. We take accusations like this very seriously, so we want to clarify the facts for anyone reading. This order was fully shipped and delivered. Due to peak season demand, the items were shipped in multiple packages on different dates, which was clearly communicated in advance, and shipping notifications were sent for each shipment. All products were successfully delivered. Despite receiving the items, a chargeback was later filed without returning the products. Once a chargeback is opened, we are restricted from processing refunds or alternative resolutions outside of that dispute process. Our return policy, which is publicly available, requires items to be returned before a refund can be issued. We understand that split shipments and peak season delays can be frustrating, and we always aim to communicate transparently and act fairly. However, labeling a business as a scam when products were delivered and policies were followed is inaccurate. Our team remains committed to honest service and clear communication, and we stand by the documented shipment and delivery records for this order.

Response from Tribal Chimp· Jan 22, 2026

Hi Jeanina. Sorry for the delayed reply, and thank you for bringing this up. According to Royal Mail, the order was marked as delivered on 05-01-2026. If this does not match what you received, please reach out to us at [email protected] so our team can look into it right away and make sure this is resolved properly. We appreciate your patience and the opportunity to clarify and assist.