TrestaReviews of tresta.com

Response from Tresta· Feb 7, 2020

Thanks for the opportunity to talk over the phone, and once again, we're so sorry and really appreciate your understanding. For anyone else reading this, we’re a little embarrassed to report, but it turned out there was a misconfiguration in the system that routes emails to our customer service team. As a result, some emails were ending up in a black hole. We’ve corrected this issue and provided Ben with a full refund for all charges that processed since he opened his account.

Response from Tresta· Feb 10, 2020

We are so sorry for any confusion. We’re a little embarrassed to say this, but we had an issue with our email configurations that caused some emails to end up in a black hole rather than route to our customer service team. We’ve tried reaching out to you by phone but we haven’t been able to connect. In the meantime, we went ahead and closed your Tresta account and issued a full refund of all charges. If you have any further questions, please call us at 844-2-TRESTA.

Response from Tresta· Jan 21, 2020

Hi Christina - We’re sorry that our previous response didn’t address your concern as clearly as we would have liked. And you are right – unfortunately, telecommunication services like Tresta are subject to pretty significant taxes and regulatory fees. For example, the Federal Universal Service Fund fee is currently set at 21.2% of interstate revenues per the FCC. And that’s just one of several taxes and fees that may apply based on your location. We thought we were being upfront about this with the FAQ on our pricing page that explains that taxes and fees are additional (specifically, it says “…telecom taxes and fees vary by location, so they’re calculated on a per account basis. Typically, you can expect to add about 20% for taxes and fees. To learn more, visit our guide to telecom taxes and fees.”) However, to ensure that no one else has the same confusion you did, we’re in the process of updating our pricing page to highlight the taxes and fees in an even more prominent location (in addition to the original FAQ). This update will be live on our site by the end of the day tomorrow. Candidly, we’d love to see these taxes and fees reduced (or eliminated!) as much as you would, but we don’t see that happening any time soon. If we can answer any additional questions please feel free to reach out to [email protected].