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191 reviews
TrashieHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Responsibly recycle your unwanted clothing and textiles with The Take Back Bag by Trashie, and unlock valuable TrashieCash rewards for online shopping.
Trashie (trashie.io) has 191 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 137 reviews with 5 stars · Clear filters
Katie
Posted
Customer service is amazing even when it's your own mistake. I'm impressed!
Response from Trashie· Aug 19, 2024
Hi Katie, we appreciate your kind words! We’re always here to help, no matter the situation. Thanks for choosing us!
Nicole
Posted
I reached out ‘after hours’ (for traditional US businesses) via email to report that my order never arrived. I had a response in less than an hour and the issue resolved less than 10 minutes after that. I wasn’t expecting to get a response until at least tomorrow. It was also not a hassle to get a new one sent! They were able to look up my address and confirm it got lost somewhere between there and here and immediately turned up a replacement for me. I don’t have it yet (first time!) but I’m eagerly waiting for it as I think I’ll need a few more!
Response from Trashie· Aug 19, 2024
Hi Nicole, thank you for sharing your experience! We're so pleased to hear that our team could assist you quickly, even after hours. Your replacement is on the way, and we hope it meets your expectations. Looking forward to helping you with those extra bags!
Krishna S.
Posted
I had an issue with my order not being delivered. The helpdesk folks were super nice and helpful, and extremely quick/responsive in resolving the issue. I’m eagerly awaiting for my bag to arrive :)
Response from Trashie· Aug 9, 2024
Hi Krishna, thank you for your patience and understanding! We're happy to hear that our team could assist you right away. Your bag is on its way, and we hope you love it when it arrives!
Jessica M.
Posted
Wonderful and fast, got the problem solved with in minutes!
Response from Trashie· Aug 8, 2024
Hi Jessica, thanks for sharing! We're glad to hear that the issue was resolved quickly. We're always here to help if you need anything else!
Tara T.
Posted
Customer service was great.They got back to me right away via email and fixed a small problem with my one email. Nice and easy.
Response from Trashie· Aug 5, 2024
Hi Tara, thank you for your feedback! We're happy to hear our customer service team was able to quickly resolve your email issue. If you need further assistance, feel free to reach out anytime!
Maxine
Posted
I sent an email asking about my order and when my bags would arrive; I ordered four bags several weeks earlier and only received one. A real person -- not an AI or a rote response -- replied within an hour. Very impressive customer service. The remaining bags arrived shortly afterwards.
Response from Trashie· Jul 24, 2024
Hi Maxine! Thank you for sharing your experience. We're pleased that our team could promptly address your concerns and ensure you received the remaining bags quickly. Providing excellent customer service with a personal touch is our priority!
Daisy
Posted
I was prepping to send my 4th bag in & needed some clarification on what was accepted. Rin was very helpful in answering questions and even provided additional guidance. Great customer service & great business model! Happy to know the textiles are being recycled vs going into land fields.
Response from Trashie· Jul 23, 2024
Hi Daisy! Thank you for sharing your experience. We're pleased to hear Rin could assist you with your questions. We're committed to providing great customer service and a sustainable solution for recycling textiles. Your support helps keep our mission going strong!
Cheyenne
Posted
I am looking forward to receiving my first trashie bag !! I signed up for the monthly subscription in hopes of sharing with friends as this company has come up with an awesome way to recycle, repurpose and reuse !!! Thank you Trashie !!!
Response from Trashie· Jul 23, 2024
Hi Cheyenne! Thank you for your enthusiasm. We're excited for you to receive your first Trashie bag and share the experience with your friends. We appreciate your support in our mission to recycle, repurpose, and reuse. Welcome to the Trashie community!
