Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than Tom· Jul 15, 2026

Hi Blakesley, We’re really sorry to hear about your experience. That definitely sounds unpleasant, and we understand why you’d be upset. In very warm conditions, larvae or buildup can sometimes appear if the bait sits too long, especially when the traps need to be refreshed. If that happens, we recommend emptying the contents into the trash, washing the jars with soap and hot water, and refilling with fresh bait and warm water. We’d like to take a closer look and help make this right. We’ll reach out directly for more details so our support team can review your case and assist with the next steps. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than Tom· Jul 14, 2026

Hi Terri, We’re very sorry to hear you didn’t get the results you were hoping for. We understand how frustrating it is to invest in a solution and still feel like the issue hasn’t improved. We appreciate that you gave the troubleshooting steps a try, and we’d like to help with the next steps. We’ll reach out to you directly for further assistance so we can review your case and help get this resolved. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than Tom· Jul 7, 2026

Hi Jason, We’re sorry to hear this has been your experience. We understand how frustrating it is to give the product time and feel like it is not working as expected. We also want to review your concern about the 6-month supply. We’ve requested more information through Trustpilot so we can locate your order and look into this properly. As soon as you reply to that request, our team will reach out directly to help. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than Tom· Jul 6, 2026

Hi Lester, We’re sorry to hear this was such a disappointing experience. We understand how frustrating it is when a product does not give the results you were hoping for. Our team will reach out to you directly to review your order and see what options may be available. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than Tom· Jul 6, 2026

Hi Jen, We’re truly sorry this was your experience. We can understand how discouraging it is to invest in a product, give it a fair chance, and still feel like it didn’t help. This is not the experience we want any customer to have, and we’d really like the opportunity to look into this for you. Our team will reach out directly to review your order and see what options may be available. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than Tom· Jul 3, 2026

Hi Melissa, We’re really sorry to hear this was your experience. We understand how frustrating it is when a product doesn’t work the way you expected. Our Money Back Guarantee is available within the 30-day return window outlined in the policy on our website. That said, our team will reach out to you directly to review your case and see what options may be available. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than Tom· Jul 2, 2026

Hi Josh, We’re sorry the product didn’t deliver the results you expected. We understand how frustrating it is when a product doesn’t deliver the results you were expecting. Our Money Back Guarantee covers the eligible product cost, while return shipping is the customer’s responsibility under our return policy. Our team will reach out to you directly to review your case and see how we can help. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than Tom· Jul 2, 2026

Hi Jeremy, We’re sorry to hear this was your experience, especially after buying enough traps for two homes. A few setup and environmental factors can affect how well the traps perform, and we would have liked the chance to go over those with you sooner. Our team will reach out directly to review your previous messages and help with the best next step. **UPDATE:** Dear Jeremy, we reached out to you on June 28 and followed up again on June 30, but we have not received a response. Could you please check your spam or junk folder? You can also reach out to us directly at [email protected] so we can continue helping you. **UPDATE** We’re very sorry for the frustration this caused and for the difficulty you experienced with your purchase. Your order has been reviewed, and a full refund has been processed. There is nothing else you need to do on your end. We apologize again that Mosquito TNT did not work as expected for you, and we appreciate the opportunity to make this right. Best regards, Tougher Than Tom Customer Care Team