Excellent
76 reviews
Toucan FaxHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Toucan Fax is an online fax service that provides dedicated fax numbers to customers that need to send and receive faxes from anywhere in the world. Our USA-based team of fintech professionals and engineers behind Toucan is committed to delivering a fax product that you can confidently rely on, backed by exceptional customer support that's here 24/7, 365 days a year. What makes Toucan different? Our unwavering dedication to providing world-class service is rooted in the belief that we work for you, our customers. The Toucan difference isn't just one thing—it's everything! Whether you need a new fax number for your business or just want to send and receive a few faxes, Toucan is here to make it easy with no long-term contracts. And with our 7-Day Risk-Free Trial, you can sign up for Toucan with confidence, knowing that you'll get a full refund if you're not happy. That's a guarantee!
Toucan Fax (toucanfax.com) has 76 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 74 reviews with 5 stars · Clear filters
Rich S.
Posted
They made getting setup and also porting our current fax number over very easy. Great to work with
Response from Toucan Fax· Oct 22, 2024
Hello Rich! Our team is always here to help! Feel free to send us an email at [email protected] if you ever have any questions or comments. Thank you for being a valued member of Toucan. Wishing you the best!
SUN A.
Posted
it was so easy to set up an account and send a fax. customer care was quick to respond to my questions and I got confirmation that my fax went through!
Response from Toucan Fax· Oct 14, 2024
We truly appreciate your feedback, Sun! Thank you for being a valued member of Toucan. We take pride in our customer support, and our team is always here to help! Feel free to send us an email at [email protected] if you ever have any questions or comments in the future. All the best!
James W.
Posted
Toucan Fax's customer service is outstanding. Rapidly responsive to our e-mail inquiries and very responsive to issues that we had with porting our fax number over (It was held up on Comcast's end). Faxing with Toucan is very straight forward. HIPAA compliant, and very reasonable at $5/month. So refreshing!
Response from Toucan Fax· Sep 29, 2024
Hello James! We take pride in our customer support and we really appreciate your feedback. Our team is always here to help! Feel free to send us an email at [email protected] if you ever have any questions or comments. Thank you for being a valued member of Toucan. All the best!
Ethan Van De H.
Posted
This company is fantastic at helping me set up an electronic fax. Their support is fast and very helpful! Strongly recommend! They are so worth $5 a month! I appreciate what they do and hope more people give them a chance!
Response from Toucan Fax· Sep 24, 2024
We really appreciate your feedback, Ethan! Thank you for being a valued member of Toucan. We take pride in our customer support, and our team is always here to help! Feel free to send us an email at [email protected] if you ever have any questions or comments in the future. Wishing you all the best!
Daniel W.
Posted
I am a new user. I was not able to connect the dots on how to select a contact I created, and correctly add the recipient to send a fax. The user interface is intuitive - and though I could figure out how to pull the contact I created from the contact list, I was not resolving that I had to "Add Recipient" to the fax. Because of this, after pressing the "Send Fax," there was nothing on the dashboard. Don't be that guy :), please "add the recipient." The tech support was awesome, and though saying they would respond to my request within 24 hours, I received two responses from Jeanine N. within 10 minutes of making my request. The solutions she suggested caused me to think deeper about what I was missing, and I figured out how to "Add Recipient." If she had not responded so quickly, I would not have figured it out until a response eventually came. Thank you, Jeanine, and thank you, Toucan Fax !!
Response from Toucan Fax· Sep 18, 2024
Hello Daniel! We take pride in our customer support and we really appreciate your feedback. Our team is always here to help! Feel free to send us an email at [email protected] if you ever have any questions or comments. Thank you for being a valued member of Toucan. All the best!
Morgan B.
Posted
I’ve been using online fax companies for a while but they’re getting expensive. I found Toucan for only $5 a month. They ported my current fax number in less than a week. It was a pleasure working with Jeanine, she was excellent! Great experience thus far.
Response from Toucan Fax· Sep 8, 2024
Thank you for your comments and feedback, Morgan! We've tried to make it easy to port your existing fax number to Toucan, and we're glad to hear you're enjoying our online fax service! If you ever need us, just send an email at [email protected], and we'll get back to you asap. We're here 24/7, 365 days a year. Wishing you the best!
Marty W.
Posted
I sent a 40 page fax and I didn't know if it would send because it was pending for what seemed like a long time. I emailed customer service and received a response from Jeanine almost immediately. Jeanine further followed up by confirming that the fax was sent.
Response from Toucan Fax· Aug 28, 2024
We truly appreciate your feedback, Marty! Thank you for being a valued member of Toucan. We take pride in our customer support, and our team is always here to help! Feel free to send us an email at [email protected] if you ever have any questions or comments in the future. All the best!
Timothy S.
Posted
24/7 365 Personalized customer support! Very affordable option for both receiving and sending faxes! Innovative and secure platform.
Response from Toucan Fax· Aug 15, 2024
Hello Timothy! We take pride in our customer support and we really appreciate your feedback. Our team is always here to help! Feel free to send us an email at [email protected] if you ever have any questions or comments. All the best!
