Excellent
80 reviews
TOSOT DirectHonesty, pricing, process and quality scores appear once 5 customers have rated them.
TOSOT is an HVAC brand owned and manufactured by GREE Electric Appliances Company of Zhuhai (Est. 1991). TOSOT's product line includes residential and commercial air conditioners, such as ductless-split, PTACs, central heat pumps, and VRF (Variable Refrigerant Flow) units.
TOSOT Direct (tosotdirect.com) has 80 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 65 reviews with 5 stars · Clear filters
Alan S.
Posted
Within the first year of owning the 18k tosot mini split I sprung a refrigerant leak inside of the condenser. Customer service ended up being great and sent a new unit almost immediately!!! Excellent customer service.
Nicholas B.
Posted
I purchased the 18k dual unit! I had a couple questions. I called support and they helped me and got everything taken care of! Great customer service and the units work great!
Danielle H.
Posted
This is one of the best portable AC units weve ever used. It gets ice cold and i love the multiple features. After about 8 months the compressor went out. We reached out to customer service through email and they responded quickly. They walked us through troubleshooting which resulted in them sending us a brand new replacement unit. Great products and amazing customer service.
Stetson
Posted
I bought an open box 9000btu 120V unit last year 2025. It had a few dents, scrapes and a bent mounting foot. The install went great and it worked great through the winter. I bought a second one in January 2026 and it took me until March 11th to finish the install, partly cause I am 73. On this one I had some questions before turning it on and Mason got back to me the same day and asked me all the right questions and suggested trouble shooting. That one email answered all my questions without me even asking the right question. I was up and running the next day. I love TOSOT their products and their customer service is GREAT.
T. C.
Posted
I purchased a Tosot Minsplit system from Tosot Direct in May of 2025. In December 2025 we chose to turn on the heat and received an error code that we had a leak in the freon lines. After calling out 2 technicians to inspect we discovered that outside unit had a leak internally. Falling the holiday season I reached out to customer service to replace this outside unit. After providing the documentation TOSOT needed, they immediately replaced the system. After thinking for a month I would have an argument to deal with, my issue was remedied with 2 emails. The actions by this company will make me a lifetime customer. Thanks Mason. T.C.
Barlendis C.
Posted
Thanks Tosot Familia son los mejores en costumer’s service ✅
Byron A.
Posted
The items are exactly as described, function well. Outstanding Costumer service including after the sale!
Rami
Posted
my initial purchase was a 18000btu unit. I loved it so much i bought another 12000btu for a second room. Excellent units. Customer service is wonderful and actually want to help. My experience is excellent and would recommend Tosot to anyone who needs their products.
