TokBoxReviews of tokbox.com

Name: TokBox
Address: 2nd Street 501, San Francisco, CA, 94107, US
Rating: 2

2.0

New

2 reviews

Scores get a color once a company has 5 reviews.

TokBox2.0New

About TokBox

TokBox’s WebRTC platform, OpenTok, makes it possible to add live video, voice and messaging to websites, iOS, and Android apps. 30-day free trial.

TokBox (tokbox.com) has 2 customer reviews on Rated Honest, with an average rating of 2.0 out of 5.

2 approved reviews, newest moderated first

Evgeny R.
Posted Oct 2, 2018
Customer Support is terrible!!
5 support tickets - 0 result!!
Hussein S.
Posted Mar 16, 2018
Customer Support Issues
The tool itself works fine, however Tokbox customer support are incompetent and terrible. I had iinitiated a request to pause my account (which had been running for 1 year+) through the Web UI and was given a generic error. Support was claiming I had never made a payment. Two weeks later, over 10 interactions with support (many of my emails completely unanswered) support simply cannot figure out how to pause an account, nor do they provide timely response - sometimes no response at all. Happy to edit my review if the company seeks measures to rectify the issue, but over two weeks later, no avail. Previously a long-standing customer, I will be cancelling my account all together. EDIT: After posting this review, and on their LinkedIn, the company was able to rectify my account issue. It is certainly appreciated, however their support system needs to be worked out.