The Violet VixenReviews of thevioletvixen.com

The customer service at Violet Vixen is terrible. I placed an order from some jewelry and T-shirt on 04/16/20. Almost 11 weeks later I have still not received any confirmation that the order has shipped. I have been unable to get a response either via the website customer chat or via email as to what is causing the delay or when to expect my order.

2 Months Late. The listed time for package arrival was off by 2 months. When I tried to contact customer service to cancel the order as it was no longer going to arrive when listed, I was unable to reach anyone nor did I receive a response. The vest I purchased is beautiful, but unfortunately is not cut to fit a cup size smaller than a C with a "medium" torso (size 8).

Took forever to send the shoes and ignored most of my messages, made me think I was being scammed. The shoes were PERFECT, but the whole thing left a bad experience for me. Never buying from the Violet Vixen again, and will not recommend it to my friends and family. Before buying something from them, people should check the BBB page about the Violet Vixen, lots of bad reviews 😬

Ordered a corset back in Nov of 2020, it is now June almost July of 2021 and I have to receive it. I went ahead and put in a complaint with the BBB, when I enquired about my shipment back in March I was told it was supposed to be in the next shipment and would hear back from them about it, also that they have a policy that they do not issue a refund or cancel an order after 24 hours the order is placed, which seems pretty crappy to me. I have sent multiple emails trying to get a status of my order and I have heard nothing in return.

Purchased the mug in early March for a friends birthday gift, it’s now mid June and not only have I not received the mug nor any order status updates even after emailing the the company multiple times.

I ordered two jackets, one for a gift and one for myself in November of last year. Understanding that the pandemic was causing some issues with shipment, I was more than patient but the company was horrible with any semblance of communication. I waited for a month before receiving any notification, another two months before a shipment notification of one of the jackets (mine), and then longer for the final notification that the second jacket (gift) was no longer able to be shipped. By this point, the recipient's birthday had passed and I was offered store credit for an online shop that was anything but helpful. I will say customer service was polite but crappy service with a smile is still crappy service. I opted to use the store credit to purchase a few necklaces my gift recipient liked and then waited for another two months as they were finally shipped and delivered, incomplete. Two weeks later I received the final package and can honestly say I will never use this site again.

This took months for a reply no item and i paid i l demanded a refund n nothing still no item not my money!

Took six(6) months to receive order, and it wasn't even what I ordered. Total incompetence. I would not recommend ordering anything from them.