The Violet VixenReviews of thevioletvixen.com

Waited 3 months for an item, they gave me a $10 store credit for the inconvenience. Once I got the item, it was not as shown on the website. They're having me pay for the return label. The customer service communication has been quite lackluster as well. I love the collection of products they have in many ways, but this experience makes me never want to buy from them again.

During my first order I bought a pair of pants which suddenly became unavailable after my payment went through. I received store credit for those pants but during the second order I waited about 2 months which I understand because of covid. But my shorts do not fit.

It took over three weeks for my items to ship, when they were intended for Halloween. I knew there was certainly a chance that they would not arrive before Halloween, which was fine, but when they still hadn't shipped 3 weeks after ordering, I sent a message to customer service asking to cancel my order. I received an email back telling me that they only allow you to cancel your order up to 24 hours, and a follow up email immediately after, letting me know my order had finally shipped. After some digging into the website, I discovered they do not offer refunds, only store credit. The customer service was very polite, but ultimately useless. When I did receive the items they were pretty good quality, but I was extremely disappointed in the wait time just for them to ship, and the customer service I received.

They were out of stock of a corset I ordered back in May. The listing was never taken down. After 3 months of constantly emailing, barely getting a response, I just asked them to send me something different... They also don't provide refunds.

Very unhappy with the lack of CUSTOMER SERVICE from Violet Vixen. Phone calls went to a voice mail the was always full, Facebook Messenger and emails also ignored.

Still waiting on an item ordered a month ago. I understand that there are setbacks because of COVID, but this item has not even been shipped yet. Not to mention, this company is located in the same city that I put as my shipping address, so there is not really an excuse. The product itself is a bit overpriced, as are many of their items. I wish I could say that it is worth the wait, but due to all these factors, I don't think I can. I want to say there's still hope because I do like their selection, but these are not good business practices whatsoever.

TL;DR: Avoid this company. They take forever to ship. When I purchased a supposedly in stock item I was told that it I would take 10-12 business days to ship. When it had not shipped in 14 business days, I contacted them to cancel my order. I was informed that I could not cancel my order except for store credit unless I did so within the first 24 hours after placing the order. They then told me what proved to be a blatant lie, "The item has been ordered and just waiting on order fulfillment from the distributor." A few hours later I got a notification that the item had shipped. So this item was originally in stock, then ordered from a distributor, then magically shipped by the end of the day. Wow. After all these shenanigans I did get the item and it was in good condition, but I will never waste my time with this company again because they have crazy high prices (I only ordered because they were having a sale) and their business practices are shady. They seem to do a lot of drop shipping and waste their customers' time.

Some items are not as they appear when you receive... The price of and the months and months of waiting for a crop top that did not exceed my expectations once I finally received it, very disappointing