The Swiss ColonyReviews of theswisscolony.com

Called to place order. Discussed and confirmed with rep that the order I was placing was for the product shown in the picture. Rep said yes. It was not true. Was a half order...misrepresented and fraud response to my discussion w rep. Do not order from Swiss Colony

There portion sizes keep getting smaller and smaller, what a joke. Disappointing to say the least.

Placed an order for $140.96 on 11/1 for Thanksgiving delivery to estranged loved ones who run a mail order company and work 18 hour days in Dec. I wanted them to have a treat while they were working so hard and to feel that I still love them. The order was split into 2 packages and arrived 11/14 &11/15. By the time my loved ones lives got hectic their goodies had been there for a week and will have been eaten or stale. They did not have my gift fresh and nice at a time when there is no time for meals and I wanted them to have some Christmas happiness for themselves! I am very upset that you would offer a choice of delivery days and then not make any effort to follow through! I have placed an order with you on their behalf every year for the last 5 years, always between 100.00 and 150.00. This is a financial stretch for me. I have ordered the gift from you because I have happy childhood memories of sitting with my siblings and reading the Swiss Colony "tempting catalog". I am very unhappy that you have ruined my attempt to bring some happiness to people I love and will never see again. It is a small thing and they still do have the food but you have taken my pleasure in this gift away. Thank you so much for that. I think I will not be ordering from you again.

I ordered and they called me to confirm my shipping address and i did that. 2 weeks later i don't have my order. I called and they canceled it. When i called to confirm they somehow canceled my order. This was gifts for customers! Very disorganized company and unprofessional.

Horrible order placement. Given options for delivery of which none of the dates could be met. Signed up for a Monday delivery and won’t get until maybe Friday. Whole point they are missing is don’t even offer a choice of delivery dates if they aren’t even achievable. And customer service is horrible they don’t understand how to read status checking tracking.

They don't even get a rating of one, they get a negative-0 I have been ordering from this company for years, but I had the worst service ever yesterday, 11/24/25. First, my items arrived in a cheap, flimsy box and were damaged. They told me I would have to donate the items and provide proof. However, when you donate, you typically don't receive a detailed receipt; you get a confirmation that the items were picked up. Plus, you cannot donate perishable food items. The representative kept putting me on hold and didn't speak English well enough to pronounce my name correctly, let alone understand what I was talking about. I eventually gave up and decided to pay the full balance and close my account. Then she informed me that it would cost $3.95 for her to process that. When I asked for the fee to be waived, she said I could do it myself. So, she transferred me, but the system ended up transferring me to another customer service representative who was rude. He just transferred me again to someone who told me their system had issues but insisted I "needed" to pay the $3.95. I was extremely frustrated, especially since the man kept apologizing as if that would help. The bottom line is that this company's customer service is terrible, and the products look cheap. As the representative admitted, they have changed the items for the worse. They've lost a loyal client and a lot of money. I would never recommend their overpriced items.

first of all shame on swiss colony when they use other countries and not america for their customer service. second of all we have been loyal customers since 1991 and still waiting for our catalog for three weeks now and their customer service from whatever country they use, are rude and disrespectful to loyal customers like ourselves whose finance charges are more than enough to supply their corporate execs with enough money to keep them in expensive trips to where ever they want to vacation. but they do not vacation in america thats for sure. and their finance charges rival those of a loan shark, a loan shark has better interest rates then swiss colony

Well I can understand why you have a 1.4 rating on truss pilot you're not honest with your customers when they spend a couple hundred dollars and they order and they get half of their order and then the other part of their order which is the most important part that they wanted is going to take another month to get nobody wants to wait a month to get something that they ordered and not to mention no one told me when you were taking my money that is going to take this long to get the most important thing that I wanted that's where I have a problem at then they make it tough and difficult to cancel an order that they haven't even shipped yet and you have to go to two different departments nobody's got time for all that