Excellent
3,113 reviews
TherapyNotes, LLCHonesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
Ernest S.
Posted
The Support Crew makes all the difference in getting up to speed at each stage of learning to use the features of the system.
Response from TherapyNotes, LLC· May 13, 2020
Ernest - Thank you so much for your review! We are proud to offer the best support possible to our users!
BB S.
Posted
The technical help at Therapy Notes is wonderful. The people who answer the phone are really competent, easy to converse with, understand and a real pleasure to work with. Additionally, and important to me is that they are patient and able to join me in the place where I am at a technical loss. They don't assume I know what they are talking about and use language I can't understand. They never get frustrated with my limitations and asking them to take me through it one more time. These are exceptional and lovely people chosen carefully for their talent and social abilities.
Response from TherapyNotes, LLC· May 13, 2020
BB - We really appreciate your review! We work hard to provide the best support possible to our users! We are so happy to hear that you feel supported! Thank you!
Sharon
Posted
Customer service representative Autumn so so incredibly helpful. She helped me with finding a report that I had spent hours trying to figure out how to get the information I needed all in one report. After calling and speaking with Autumn, I had the information within minutes. She saved my weekend! Thank you so much. Outstanding customer service.
Response from TherapyNotes, LLC· May 13, 2020
Sharon - Thank you for your wonderful review! We are so happy to hear that our Success Team was able to help answer all of your questions!
Randy A B.
Posted
Customer support is professional, responsive, and knowledgeable.
Response from TherapyNotes, LLC· May 8, 2020
Randy - We really appreciate your review! Thank you!
Jessica A.
Posted
TherapyNotes is a wonderful EHR system. While there are some things that need updated or changed to make workflow easier, the great thing is that they are always open to suggestions & actually work to make changes! I love that I can talk to a real person who understands my issue & wants to help!
Response from TherapyNotes, LLC· May 8, 2020
Jessica - Thank you for your review! We appreciate all user feedback as we are consistently working to update TherapyNotes through developing new features and improvements based off of your suggestions! We are happy to hear that you are loving TherapyNotes!
Sara B.
Posted
Their customer service is always extremely helpful, with excellent feedback, guidance and follow-up. They are understanding and are able to quickly triage and address problems with efficacy. We are very pleased.
Response from TherapyNotes, LLC· May 8, 2020
Sara - Thank you so much for your review! We are happy to hear that you feel so supported by our Success Team! Thank you!
Ljubinka S.
Posted
Most user friendly I've ever used! Therapy Notes is one of the most user friendly billing and EMR platforms I have ever used. I love it! very easy to learn, and lots of built-in features that keep it simple. I have been a medical billing manager and accounts receivable manager for 25 years. I've worked on at least a dozen billing websites and closed platforms... this is probably my favorite so far. And the Therapy Notes support desk people are amazing. I would recommend Therapy Notes to anyone.
Response from TherapyNotes, LLC· May 8, 2020
Ljubinka - Thank you so much for your detailed review! We are so happy to hear that you are loving TherapyNotes!
Julia
Posted
TherapyNotes is a complete package that consistently provides immediate phone support which I find essential so I can best support clients and therapy. With TN I am have been able easily organize intake paperwork, scheduling, treatment planning, progress notes, and billing with gentle reminders when something needs attention. With using TN for the past year I have never felt so confident when I go home at night that I have done ENOUGH!
Response from TherapyNotes, LLC· May 5, 2020
Julia - Thank you for your detailed review! We are happy to hear that TherapyNotes has helped to streamline the management of your business! We are proud to serve you and all of our users in private practice!
