Nicole D.
Posted
Justin L.
Justin L., did a great job handling our problem! He was patient and courteous. Thanks so much!
Response from TherapyNotes, LLC· Jun 19, 2026
Yay Justin! Thanks Nicole!

Excellent
3,113 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 2,922 reviews with 5 stars · Clear filters
Nicole D.
Posted
Justin L., did a great job handling our problem! He was patient and courteous. Thanks so much!
Response from TherapyNotes, LLC· Jun 19, 2026
Yay Justin! Thanks Nicole!
Sylvia Johnson L.
Posted
I received excellent customer service from Autumn G. She went above and beyond. I was initially only calling in to get help for a password reset. A question came to my mind on a totally unrelated subject and Autumn helped me answer that question and three others . She not only answered the question but was very patient while she walked me through properly using some of the resources that therapy notes provided. She also enlightened me on other tools and resources I did not know were available for my use. I could not have been more pleased.
Response from TherapyNotes, LLC· Jun 19, 2026
Thanks Sylvia for your great review regarding your experience with Autumn!
Barbara P.
Posted
Therapy notes staff is professional, experienced and very patient.
Response from TherapyNotes, LLC· Jun 19, 2026
And our customers are amazing! Thanks Barbara!
Mary M.
Posted
The TherapyNotes Customer Service representatives are always helpful, kind, respectful and patient. They never rush the call and I appreciate that.
Response from TherapyNotes, LLC· Jun 19, 2026
Customer service is so important to us. Thank you for sharing your review!
Rose
Posted
Therapy Notes ALWAYS has the best customer service! My call was answered in less than two minutes and the support specialist answered my question after doing some investigation. I always get the BEST service from TN!
Response from TherapyNotes, LLC· Jun 19, 2026
Thank you Rose! You're the best!
Ken G.
Posted
Very fast response. Complete and accurate answer to my suggestion/questions.
Response from TherapyNotes, LLC· Jun 19, 2026
Thanks Ken! :)
Mat C.
Posted
TherapyNotes support responds quickly and does a great job of resolving an problems that I'm having. The program itself operates smoothly and with no significant problems or glitches. I've been using TherapyNotes for years now, and am very pleased with the program.
Response from TherapyNotes, LLC· Jun 19, 2026
Thank you for being a loyal customer for years!
Pamela
Posted
The support person was very helpful and friendly. She patiently walked me through the process so that I could do it on my own. She also easily answered my questions and provided alternative templates that would better meet my unique need.
Response from TherapyNotes, LLC· Jun 19, 2026
Thanks for sharing, Pamela!