TherapetMDReviews of therapetmd.com

Response from TherapetMD· Jun 28, 2025

Hello Sam, Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration with the discount code. That’s certainly not the experience we want for our customers. We’d love to help resolve this for you. If you could kindly share your order details or reach out to us directly at [email protected], we’ll be sure to look into the issue and assist you promptly. We appreciate your patience and hope to get this sorted for you right away. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· May 25, 2025

Hello Paula, Thank you for taking the time to share your experience—I'm truly sorry to hear that the diffuser didn’t bring the results you were hoping for. We understand how frustrating it can be when a product doesn't meet expectations, especially when you're doing your best to support your pet’s needs. While many customers see positive results within a few days to two weeks, we also recognize that not every pet responds the same way. If you’ve already tried the recommended steps—such as placing the diffuser in the room your pup spends the most time, ensuring it remains plugged in continuously, and avoiding placement near open windows or large open spaces—and still haven’t observed meaningful changes, it’s possible that your pet’s behavior may be influenced by factors beyond stress or anxiety. In those cases, the diffuser may not produce the desired effect, and we completely understand your disappointment. We also want to thank you for your feedback about the website. While product reviews are moderated to ensure respectful and relevant content, we always aim for transparency and take all feedback seriously—positive or not. Your comments help us improve and better support future customers. If you ever have further questions or need additional guidance, please feel free to reach out. We're always here to help. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· May 17, 2025

Hello Jordan, Thank you for sharing your experience. We’re sorry the diffuser hasn’t eased your dog’s extra‑active behavior. Some pups need a few weeks of constant use and strategic placement (in the room where they spend the most time) to see results; combining the diffuser with positive‑reinforcement training or interactive toys can also help channel that energy. If you’d like tailored tips for your setup, please reach out to us at [email protected]—we’re here to help you and your pup find the calm you’re looking for. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Apr 4, 2025

Hello Donna, Thank you for your honest feedback, and we sincerely apologize for the frustration you experienced while placing your order. We understand how important a smooth shopping experience is, and we're actively working on improving our website to make it more user-friendly and seamless for our customers. Your feedback helps us identify areas that need improvement, and we truly appreciate you taking the time to share your experience. If you still need assistance with your order, please reach out to our support team—we’d be happy to help! Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Mar 17, 2025

Hi Linda, We’re truly sorry to hear that our product didn’t work as expected for Penny. We completely understand how frustrating it can be when something you hoped would help doesn’t bring the desired results. Every pet is unique, and while many see improvements, some may need additional support or adjustments for the best outcome. We’d love the opportunity to help troubleshoot or explore alternative solutions that may work better for Penny. Please feel free to reach out to our support team [email protected]—we’re here to assist you in any way we can. We genuinely appreciate you giving our product a try and sharing your experience. Your feedback is invaluable in helping us improve. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Jan 5, 2025

Hello Joel, Thank you for sharing your experience with us. We’re truly sorry to hear that the product didn’t meet your expectations and that your dog’s behaviors have not improved as you had hoped. We understand how frustrating it must be when you don’t see the results you were looking for. Regarding the refund process, we sincerely apologize for any misunderstanding about our policy. While we do offer a 30-day money-back guarantee, it is stated in our policy that the cost of return shipping and a restocking fee may apply for unused products. That said, we appreciate your feedback and will review how we communicate our policies to ensure clarity and transparency in the future. We’re glad to hear that our customer service team was responsive and helpful in addressing your concerns, and we’ll continue to strive for the best possible support for all our customers. Thank you again for your feedback—it helps us improve both our product and our service. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Dec 27, 2024

Hi Penny, Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced. Providing excellent customer service is our top priority, and we regret that we fell short in your case. One of our Customer Care team members is currently reviewing your order to address the issue, and our phone support team will also try to reach out to you directly to resolve this as quickly as possible. We’re committed to ensuring that your concerns are resolved to your satisfaction. We truly appreciate your patience and understanding as we work to make this right. If there’s anything specific you’d like to share in the meantime, please don’t hesitate to let us know. Thank you for giving us the opportunity to improve your experience. Best Regards, Dawtie of TheraPetMD

Response from TherapetMD· Nov 22, 2024

Hi Patricia, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the product didn’t meet your expectations, and we understand how frustrating that must have been — especially when it comes to your furry family member's safety and enjoyment. Our goal is to provide durable, high-quality products, and we regret that this one didn’t hold up as expected. We’re also sorry if our customer service response felt dismissive. That’s certainly not the experience we want for our customers, and we’ll use your feedback to improve how we handle similar situations in the future. If you’d like us to take another look at your situation or have any unresolved concerns, we’re here to help. Please reach out to our support team, and we’ll do our best to make things right. Whether that means exploring a replacement, refund, or another solution, we want to ensure you’re satisfied with your experience. Thank you for giving us the opportunity to make things right. Best Regards, Dawtie of TheraPetMD