ThePhotoStickReviews of thephotostick.com

Response from ThePhotoStick· Oct 1, 2020

Good morning Dianne Smegal, sorry to hear that there was some confusion regarding the TPS device vs. the TPS Mobile drive. If you would like to contact our Chat Support, I'm sure they can help sort this issue out for you! https://www.thephotostick.com/pages/support Look for the blue-colored chat bubble in the lower right-hand corner. :)

Response from ThePhotoStick· Sep 24, 2020

I'm sorry, I apologize Betsy. I misunderstood your original question. So, if I'm understanding correctly what your needs are, then; within the drop down options - there are: Image Information, Sort & Group, Print & Save, then Manage & Delete. In the "Sort & Group" option, we'll see a button named: "Create New Group..." (this is similar to creating a Folder). You can name this Group however you prefer. Then, you can "Select / Unselect" each photo/video you would like to add to your group. [The Checkmark box is in the lower left-hand corner of the thumbnail image.] Once all of your selections have been made, You can click the "Add Now" button. [This is located directly beside the "Create New Group..." button] The images/videos will move to that location. You can then use the "Back" button (a left pointing arrow) at the top/right of the application; to return to the main folder containing the rest of you images. I hope this helps! Sorry again for my earlier confusion.

Response from ThePhotoStick· Sep 23, 2020

Good morning Eric, I see that you purchased ThePhotoStick on May 02 of 2019 (16 months ago). We are sorry that the scanning process was taking a while. Depending on the size of the files and quantity of the photos/videos/files, the copying/back-up process can be known to take several hours. The system requirements to use The PhotoStick are as follows: Windows - Windows Vista, Windows 7, Windows 8, Windows 8.1, and Windows 10. Mac - Mac OS X Version 10.7 and later. Maybe it's possible that your particular Mac computer isn't supported? It's unfortunate that you noticed a problem on "Day 1" of receiving the product. Returning the items for a full refund would have most certainly been a possibility. But as it is now 14 months past the date of our return policy, I can see how that might be difficult.

Response from ThePhotoStick· Sep 23, 2020

We're very sorry that you had a difficult time using our PhotoStick backup device. This issue has been reported to our engineers, so that they can investigating further into the cause as to why new files were unable to be loaded onto the device after the first scanning/copy process was completed. We hope that your refund arrives quickly and that you have a nice remainder of the week!

Response from ThePhotoStick· Sep 11, 2020

Very sorry that you encountered this issue Stephen. It is unfortunate that the reformatting process didn't work out properly and left you dissatisfied with the product. If you haven't already, you may consider contacting Customer Service again for a replacement or refund. Hope you have a relaxing weekend, stay safe!

Response from ThePhotoStick· Sep 9, 2020

I'm very sorry to hear about your delayed order HunnyBee. I'm aware that the International Shipping has had issues in the past with Covid-19, but we specifically switched to DHL over USPS to help with this issue. Perhaps if you could reply or notify me with your Order Number, we can look into this problem better from our end, or contact the Support department to arrange a replacement or refund. Again, I'm very sorry for the frustration this has caused you. The Support can be reached at: https://www.thephotostick.com/pages/support (Rachel and others can help you from the Chat Bubble in the lower right hand corner).

Response from ThePhotoStick· Sep 9, 2020

Your Photostick had no files when used in your PC? Hmm...the would be frustrating. Do you happen to remember if your Mac asked you to reformat the drive? That might explain the issue when used in your Personal Computer. Whatever caused the malfunction, we are very sorry to hear that the PhotoStick didn't work properly during the initial launch. Here is a list of the Operating Systems that work with the ThePhotoStick (maybe it is also possible that the OS you used weren't compatible) : Windows - Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, and Windows 10. Mac - Mac OS X Version 10.7 and later. It seems like Support should have been able to provide assistance though in some capacity. Especially since you provided the order # & other helpful information. Again, I'm sorry for the frustration. Perhaps try contacting the Support Chat and they can help with a replacement, if the drive was defective.

Response from ThePhotoStick· Sep 9, 2020

We hope that the replacement you receive works faster than the first attempt. :) Sometimes slow searches may occur because of the amount of files the device is scanning on the computer/phone. The scanning process may take time depending on the size of the files being scanned and also depending on the specs of your PC/MAC/Mobile Device. If the device suddenly becomes unresponsive while on the process of scanning, our Tech's would suggest restarting your device and do the scan process once more.