ThePhotoStickReviews of thephotostick.com

Response from ThePhotoStick· Jan 9, 2023

Hello Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Response from ThePhotoStick· Dec 28, 2022

Hello We are saddened to hear you want to return your order.  Please make sure to click on this link https://forms.gle/ea5ZHxJsetNgg4fY7 and follow all of the provided return instructions. Once you complete and submit the form, you will be emailed your RMA# Please make sure it does not get sent to your spam folder, as they tend to get sent there. You will receive a notification email as soon as your return has been received and processed. Please note, any items returned after the 30-day return window (Starting the date your package is delivered), will be denied a refund. We do not offer exchanges currently; we apologize for the inconvenience. Attention - if you placed your order with Amazon, you would need to contact them for the return process that they require. If you need anything else, please let us know. Thank you Rachel ThePhotostick Review Team

Response from ThePhotoStick· Dec 26, 2022

Hello Michael Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Response from ThePhotoStick· Dec 22, 2022

Hallo Herbert Vielen Dank, dass Sie sich heute an uns gewandt haben. Es tut mir aufrichtig leid, dass Ihnen diese Unannehmlichkeiten entstanden sind. Leider bieten unsere Photostick-Produkte keine Benutzerhandbücher in anderen Sprachen als Englisch. Ich habe eine Rückerstattung an Sie vorgenommen und eine Bestätigungs-E-Mail wurde gesendet. Bitte stellen Sie sicher, dass es nicht an Ihren Spam-Ordner gesendet wurde. Wenn Sie weitere Hilfe benötigen, wenden Sie sich bitte an unseren Support unter www.thephotostick.com und klicken Sie auf das Symbol in der unteren rechten Ecke des Bildschirms, um sich mit unserem Support-Team zu verbinden Danke schön Rachel Direktor für Kundenbeziehungen

Response from ThePhotoStick· Dec 17, 2022

Hello Anton Your order has shipped and I've included the information below so you can track your package. Please note, our shipping policy states on our website, we ship out our product same day using DHL, shipment times with DHL are 5-7 business days once in transit typical for US destinations, 2-7 weeks to Canada, 4-8 weeks for other International destinations due to Customs. Please note: Due to current unprecedented times and border closures, some International shipments may experience delays up to 8 weeks. International customers, please note: the tracking will not update once the package leaves the US until it has cleared your customs port. Once the package has cleared your country’s customs port, it will be transferred over to your local post office for its final delivery. Please feel free to contact us with any further questions. International customers including Canada Please note: "Unprecedented parcel volumes combined with new safety protocols, reduced international flights, and pandemic measures worldwide are creating delays for customers" Australian Customers only: Please note from DHL Shipping: "There are current delays to & within AU & NZ. We are seeing airfreight capacity, & transport backlogs to the destination country, as well as, slower clearance & processing within the country due to lock downs and safety measures implemented to reduce the spread of Covid-19. We are sorry for the inconvenience. Please allow additional time for delivery completion. We appreciate your patience and understanding." Order: Tracking Link https://webtrack.dhlglobalmail.com/orders/33872211299715073/details/202211291751DKLMJD

Response from ThePhotoStick· Dec 5, 2022

Hello Mr. Fosbeary I am so sorry to hear that you had issues with your ThePhotoStick. I see you were issued a refund on 12/3/22 and a confirmation email was sent for your records. Quality is a top priority for us and we thank you for bringing this to our attention. Sincerely, Rachel ThePhotostick Review Team

Response from ThePhotoStick· Nov 17, 2022

Hello Rogers I am sorry for any confusion, but our tech support agents would never send you to a 3rd party site for further assistance and we do not charge for any type of support. Please accept my sincerest apologies if you were not on our correct support site. Please follow the instructions below to return your order for a refund. Please make sure to click on this link https://forms.gle/ea5ZHxJsetNgg4fY7 and follow all of the provided return instructions. This will ensure a proper refund to you. You will receive a notification email as soon as your return has been received and processed. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center

Response from ThePhotoStick· Sep 28, 2022

Hello Elaine Thank you for reaching out! I am sincerely sorry to hear of this matter. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you with this issue. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center