The Pets TableReviews of thepetstable.com

I wouldn't order from this company. It's a bait-and-switch scheme that only wants you to pay for their overpriced dog food and not ask any questions about being charged $50 more than you were quoted. My picky eater would eat this food when tricked into it, but otherwise wouldn't. But that's not the worse part. The customer service is nonexistent. When I went to the website to switch to a cheaper pan, it quoted me $88 total with shipping for 8 weeks of food. Then when I went to look at my next shipment, it said $150! So, I sent an email to the company with screenshots of both totals only to get a response to clarify why I'm confused. I couldn't reply to this email because it was from a "no-reply" email. Then I called and spoke with someone about it. She proceeds to talk over me for 20 seconds while she read the information from the billing total word-for-word, not allowing me to talk, then she immediately hung up on me. Don't waste you time and money. Their food is no better than what's available in the pet store for far cheaper. And you can return it to the pet store if you're not satisfied.

First of all my dog does not like the food. Second of all, I have requested for customer service and email customer service more than a week ago and have yet to hear back from anyone.

I have no complaints about the food itself, and it’s a shame because my dog really seems to love it. But the company itself is a joke, which surprised me since it’s part of the Hello Fresh company that I’ve had positive experiences with before. When I first ordered the trial box everything was great but then they charged me for the first real order, which contained 3 weeks worth of food, and then charged me again one week later and literally no one could answer why. The automated emails I received back made no sense and they come from a “no reply” email so I’d then have to talk to someone new each time. The final straw though was this last order, we waited all day and when the shipment arrived it was only the bag of air dried food, not the fresh food, even though it was clearly on the shipping invoice. I called and they couldn’t just send the fresh food until the following week when they’d send the whole order again after crediting my account . For someone who works full time it’s stressful to then have to run out and grab food to feed my dog to supplement from the food I didn’t receive from them. I don’t plan on using them again.

I placed my first order with The Pets Table and originally ordered chicken and beef. Only the chicken came and it was quite a bit for one dog, but I gave it a shot and my dog did not like it at all. I had to actually mix it with cat food for her to eat it. My second order came almost immediately so I had to suck that up, but I was very surprised how quickly it came within two weeks of my first order and I’ve gotten so much food the first time that I froze the second order entirely and I canceled my subscription altogether. I got a pop-up advertisement inviting me back for 40% off and because I really want my dog to have a better quality dog food. I placed another order with the 40% off. Because my dog did not like the chicken recipe, I changed it to pork. I also contacted them to change my payment method. I really wanted this food to work out for my dog because I wanted her to have a higher quality food so I was willing to try another flavor for her. When my order came, it was the chicken again, but not the same one I had received before. This was chicken and kale in small boxes. I reached out to them right away, and I was very disappointed in their response. They offered nothing. They said that I logged on too late, but that’s not true because I responded to their ad for a reduced rate to try them again, and I changed it immediately. They did not want to even hear about my issue at all. They were basically like too bad you logged on too late, and that was not what happened. They’re claiming that just by logging in that their system will automatically send you and reinstate your last order. This doesn’t even make sense because why would I have canceled if I liked my last order? They solicited me for this special. I feel very duped. I feel very tricked and I was also overcharged. I was supposed to get a 40% discount and they only gave me a 10% discount. So now I have all of this Pet’s table food that was very expensive and my dog doesn’t even like it. I asked them to please consider their stance on this because they solicited me for this special, I told them that I would be reporting this to my credit card company and that I felt that they should try to make it right so that I don’t do that; and nothing really mattered tomthem. She said she was all done speaking to me. I was very polite and very professional, and they just were not willing to make up for their errors at all. ** Their response Below is very disingenuous. When they did connect with me, they still did not honor anything. They still insisted that I logged in too make changes, which doesn’t make sense because I did not have a subscription. They put a $40 credit in my account like I would actually ever use them again. I offered to donate it to a shelter and give them the receipt so that they could deduct that from the taxes, and I offered to ship the product back to them. They were not going to honor anything. Also, I tried feeding a small amount of it to a feral cat, and even the cat walked away without tasting it. If anybody would like to see a video of this, I’m happy to send it to you.

This is the shadiest company I've ever had the misfortune of dealing with. They charged my card $150 never refunded my money never delivered anything I sent them emails showing the copy of the cancellation notices. I received confirming I stopped my subscription they still charged my card and over a month later I haven't gotten anything back and they never answer the phone or the chats when they do. They just tell me I'm sorry, but they don't actually send me my refund never seen anything like it.

I am very disappointed with my experience and won't be ordering again. My starter pack arrived three days late, and by the time it got here, the food was warm and spoiled, so I never even got to let my dog try it. Trying to get help was even more frustrating than the delivery itself. Every time I emailed, I received an automated "no-reply" response. When I contacted customer service, they would ask a question about my account, but any reply I sent would once again go to a no-reply email. It felt impossible to have an actual conversation with someone who could help. Calling customer service wasn't any better. Between the late delivery, the spoiled food, and the lack of effective customer support, this was a very frustrating experience. I had high hopes for The Pet's Table, but I'm at the point where I'll be looking for another company instead.

Do not get trapped into this company!!! They automatically charged me &228 for one months food!!!!!! When I complained they said they couldn’t do anything about it. I screamed and cried and eventually they agreed to refund half of it, I doubt I’ll get it. The food is apparently good, my dog liked it but I cancelled our account and won’t get swindled by them again!!!!!

Your FREE sample cost me $30.99, and when it arrived, it contained The Farmers Dog, repackaged. I use The Farmers Dog now, at a lower price. I am pursuing a FRAUD allegation, and I have contacted The Famers Dog. The telephone number for The Pets Table, is not a working number! Just go to The Farmers Dog to save money.