The Pets TableReviews of thepetstable.com

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4.5

Excellent

3,007 reviews

The Pets Table4.5Excellent

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About The Pets Table

The Pets Table is a personalized pet food service designed to keep pets healthy and their parents happy. Our recipes are developed with veterinarians and made from wholesome ingredients that humans trust. We offer both fresh recipes (shipped frozen) and gently air-dried recipes, both of which support dog’s gut health & immunity, contribute to a shiny coat, and promote an overall active lifestyle. We’re a company founded by dog owners, and we have a true love for our furry friends!

The Pets Table (thepetstable.com) has 3,007 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.

Also known as: thepetstable.com
Website: thepetstable.com
Category: Pet Stores
Listed on Rated Honest: 2026

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Posted Feb 20, 2026

Was charged for food after cancellation

My dogs love this food. I Particularly the air dried, and I felt good about the quality I was feeding them. The frozen was hit or miss but overall I was satisfied. BUT The cost is very high for the food. Feeding 3 dogs with this product was too expensive so I cancelled 2 dogs and switched the third to air dried only. I cancelled (2) and changed (3rd)way in advance of the next scheduled shipment. When the order arrived it was for all 3 dogs. They had switched the one dog to air dried but had reactivated(or not cancelled?) the other two and sent theirs and I was charged. I reached out to customer service and they said that I could not have a refund even if I shipped the food back unopened. No questions or room for exploring what went wrong. Red flag. They said they cancelled my two dogs (again) but when I looked,only one had been cancelled. I let them know this. Finally both were cancelled. This seems very deceptive. I really like the food, particularly the air dried but Im likely going to cancel the 3rd dogs subscription because I am concerned this is a practice. I am now aware that I am not alone in this experience. Im so dissapointed because I was looking forward to feeding the air dried. It seemed very good quality and exactly what I was looking for in a food for my dogs. This ordering/cancellation process and customer service really soured my experience. I am happy to pay for quality food but not for what appears to be marketing schemes and dishonest practice. That overrides any quality claims and undermines trust. Its too bad.

Response from The Pets Table· Feb 26, 2026

Hi TJ, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with order and subscription issues, billing confusion, and trust concerns. We understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of The Pets Table! Warm regards, The Pets Table Team

About The Pets Table

The Pets Table (thepetstable.com) has 3,007 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.

Also known as: thepetstable.com
Website: thepetstable.com
Category: Pet Stores
Listed on Rated Honest: 2026