The iFISH StoreReviews of theifishstore.com

Response from The iFISH Store· Aug 29, 2018

Hello Kyung; Thank you for your feedback. Since we have a Live Arrival Guarantee and you just received your shipment yesterday we would like to offer you a refund or credit toward a future purchase for the Discus which perished. We will contact you via email so you can instruct us on whether you would prefer the credit or refund. We're glad the other Discus are doing well and appreciate your business!

Response from The iFISH Store· Jul 22, 2018

Hello Jessica; We're sorry for your disappointment at this point, however, our top priority is ensuring that we provide you with very healthy fish by following a set process to meet that priority and guarantee live arrival. We do ship all orders via UPS Overnite however what our standard practice is (which we outline on our site at www.theifishstore.com/pages/how-we-pack-live-fish-for-shipment) is that all fish are first quarantined for at least 24-48 hours. During this period, we closely monitor the fish to make sure they are healthy. We also do not feed them during this time in order to 'clean out' their digestive system and limit their ability to soil the water. This lessens the chance of fish dying in transit due to poor water quality. Once the quarantine process is completed, your fish will then be packed and arrange for UPS Next Day Air. Your order was placed mid-day on Thursday (7/19) at which time we drew your fish from the general population and began their quarantine period. Per our shipping procedures which are also outlined on our site, we do not ship Friday or Saturday as these days are quite busy for UPS and we do not want to risk on-time delivery or risk your availability when your shipment arrives on a weekend. So, per our standard procedure, your order will be shipped out at the start of this week. Unfortunately, there is typically a misunderstanding in Overnite Shipping which we do our best to explain on our website. It's important to us to ensure that you first get healthy fish rather than get "fast" fish with questionable health issues either do to pre-existing conditions or transport issues. We are committed to delivering your order in a timely manner that guarantees live, healthy fish. We will also reach out to you directly via email to re-assure you on your order.