The HartfordReviews of thehartford.com

Horrible- my escrow pays my insurance- so I was concerned when I received a refund check in the mail from Hartford. I called and the said they canceled my insurance (didn’t let me know) because I had an increase and they said they didn’t receive the 250$ a year extra on my premium. I just bought my house and only had the insurance two months. I have never had a homeowner claim every - the home was inspected all is good - so I was without insurance for two weeks with out my knowledge!!! Horrible situation- my escrow already paid you for the year - and you needed 250 more only after two months of having insurance-

Alana, Melinda, Brad at the call center are all liars. No moral compass. I was told several times there wasn't any money in the account. They had started another account in my dead Father's name. Once they saw I wouldn't go away they found it but employed several tactics to keep money. No telling how much they cost good people who trusted them. DO NOT TRUST THE HARTFORD!!!

I bought a new car and transferred the insurance from my older car to the new car both with Hartford.22 days later I received scancelation of my comprehensive and collision coverage without any warning. Called Hartford and was told I needed a third party inspection thru them within 21 days of insurance coverage.i got the auto inspected thru them and had faxed of cargo report to them 1 from third party 1 from me .i have the receipt. Called Hartford twice to reinstate insurance and told them I cannot risk driving car with out the insurance. First call they cannot help me second call the agent hung up on me. This is not right this is not customer service this is a heartless company. Not doing the right thing for customer

ABSOLUTELY AWFUL customer service. My husband called to pay our car insurance by credit card when the first customer service rep said that there would be $38 fee to pay be credit card. He said that he would pay it by check and hung up. After he hung up, he looked threw all our paperwork to see where that fee was mentioned (which there was not) so he called back. When he asked the second rep about the charge, the rep said that it was on The Hartford's website. My husband then said that the information was no where on their paperwork and billing, the rep said "did you just call to be argumentative sir?" My husband was only calling the second time to ask questions about the charge. In no way was he being rude or "argumentative". He then asked to speak to a supervisor and the rep said that there wasn't a supervisor, that a supervisor will call him in 24 hours. Needless to say, we will be looking for another insurance company, not like The Hartford cares. We WILL be telling EVERYONE what horrible customer service they have and to stay away

Called and spoke with Terika regarding a business idea quote. Very detailed and she transferred me to a company who only does workers comp claims. Complete waste of time. She was empathetic on the phone anyways, short in her answers.

I called to get a quote on general liability insurance. After answering over 15 questions with an AI, I was given a representative. They asked me a few more questions, then said "is it ok for me to forward you to Gaslight Insurance Company?" (who I found has a 2.3 customer rating). I said wait, who are they? The customer service rep said that they would be giving me a quote. I said "but I was calling for Hartford Insurance, not for some other company!". She said she was sorry, but she could try again and see who comes up on her screen as far as companies she can send me to for a quote. She tried again and got some other company "Affordable...?" and I said no. After being on the phone for over 20 minutes, I ended up requesting a supervisor to explain the situation to me. Once he was on the line, he said that they are "working on behalf of Hartford" and are a company called "Tivly" who screens all the calls and directs people to different insurance companies if they don't meet Hartford's standards. I let him know I've been in business for over 8 years, and have had GL insurance with zero claims. He wasn't able to tell me what the screening process was, or why they wouldn't even speak to me or give me a quote! Wow. I'm shocked at the slight-of-hand trickery of these folks. Call Hartford for a quote, get sent to a different insurance company with bad ratings for a quote instead! So, does Hartford get a piece of the money I would have paid if I was to have fallen for the scheme of trusting them to refer me to another insurance company with no explanation? Really Hartford? Thanks for making a good, long-standing company feel not good enough for you, and showing me what a scam Hartford has become. I am relieved I didn't get insurance from you and hope others realize how you and your pals at Tivly take advantage of businesses.

Have been waiting on a short term disability claim for a month! Communication with them is completely terrible. Instead of calling or emails stating they need additional paperwork they will just send a letter stating they will close your claim. I have called and verified all paperwork was sent and received then come to find out my case worker is away. Do we not assign to another worker? Been out of work for 6wks due to surgery and have not received a dime. Spent most of my time calling them then I actually did recovering from surgery

I would leave 0 Star if I could , The worst company , especially in Arcadia Started just for a month for my small business and want to cancel already!!! Rude , Rude , Rude!!!! Wont recommend anyone!