The EssentialReviews of theessential.com

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I ordered two sets of express trolley bags. Weeks later I was sent an email saying more stock was in transit and asking if I wanted to wait or cancel the order. I said I would prefer to wait. Weeks go by and I get an email stating that they had cancelled my order. No refund yet. Still waiting.

The essential has horrible customer service. I placed on order and still waiting for it to be shipped. I have sent numerous emails just to get one back telling me the item is ready to ship from the warehouse and that I will receive a notification of shipping within 24 to 72 hours. I will never shop here again and will let others know as well. Get your act together. I would of gave them ZERO stars

Be aware. Placed order on July 3, shipping label created on July 12. Today is July 14, and there is still no movement of the UPS Package. Worst Online Shopping Experience ever.

The site looks nice, but not a trustworthy company. Their items are sourced from places like AliExpress and then marked up, plus shipping. I ordered a table that took months to arrive. Along the way I asked for updates and eventually a refund since they couldn't locate the package. They ignored my refund requests and the table eventually arrived damaged. Again, I requested a refund and they offered a $15 credit. After pushing back they eventually said they were sending me a new table, but instead sent me a portion of the table. It arrived in an AliExpress box. Bad experience overall.

I now have 2 charges from “Exceptional Essentials”, plus one pending. I did not order anything so you obviously hacked my credit which I have had to cancel and wait up to 3 weeks for a replacement. I see your website is closed. Shame on you for scamming people! You are being investigated by my credit card company

Even one star is a bit high. I bought a desk chair from them - which they said would arrive in 2-3 weeks. At the 4-week mark I emailed to ask where it was. They said it would actually be 2 months — a fact they’d known from the start. Super shady.

The most recent debacle of an order (mis-matched glasses followed by a broken lamp that was unprofessionally packed, resulting in it fracturing during shipping) has resulted in an endless ZENdesk string of emails that get NOWHERE. I am so over it. I have been a member since before they rebranded as "The Essential," and they get it wrong, alot. Yes, on occasion there are great deals, and sometimes it gets delivered as ordered, but a full 1/3 of the time it does not. ALL of the issues have to do with packaging issues, and it appears that orders ship from the actual maker or distributor, not "The Essential," so the inconsistency varies wildly. I'm done. Nearly two weeks and 26 emails to get things handled and a return shipping label handled is ESSENTIALLY pure BS. STILL WAITING!!!