TheDressOutlet.comReviews of thedressoutlet.com

Customer Service on this site is amazing. Chelsea helped me find my dress. I didn't know my measurements, so she helped me get them by providing me with advice. She helped me compare my measurements to the size guides on the site. In addition, she helped me pick out a color that would look good on my skin tone as well. Overall, very helpful and supportive customer service chat.

I needed help in ordering a dress and sizing. Customer service Representative Taylor was amazing she helped until the end of my order. Now just wish it comes on time. Thank you! :)

I talked to a woman named, Pam. she was very sweet and helped me make sure my order was processed because i’ve had many issues in the past with other companies so i wanted to make sure my dress was ordered. thank you!

Great customer service

I came across The Dress Outlet website whilst browsing for evening gowns. I wasn't sure if there's delivery to my country which is in South East Asia. So i decided to write in. Surprisingly, the response was very prompt. I placed my order & paid. However i forgot to use the welcome voucher of 15% discount. So i wrote to Tricia again to check if i would still qualify for the discount. I saw an email notification that a refund of the amount of discount gave been credited to me. Thank you so much!! I'm eagerly looking forward to the arrival of the parcel.

I needed a dress for a friend’s daughter’s wedding and was dreading paying a hefty price for something I probably wouldn’t wear again. When I found thedressoutlet.com site I saw a dress I had bought for my own daughter’s wedding for less than half the price I paid. It made me check them out further. I then saw 4 dresses that I really liked and the prices were so good I thought I would take a chance. What I was expecting to pay for one dress was what it cost me for those four. They all came within a week and three were just gorgeous! Excellent quality too. I love them soooo much. One had a flaw and when I notified the company through email late on a Saturday night they responded within an hour. I sent them photos and they sent me a return label shortly after. This company’s customer service was top notch. I can’t say enough about them and am telling all my friends to check them out!

Just ordered my dress from The Dress Outlet. I signed up to get the coupon and had not yet received it so I started the chat and Pam helped me. She was so good with her advice and help. She explained everything to me, was very patient and applied my coupon! Success! I cannot wait to see this dress! One more item checked off the list!!! Thank you Pam!

I have just placed a couple of orders on dressoutlet.com. I am not very techy with online shopping but I got some well needed assistance from Chelsea through the chat. Chelsea also refunded me the 15% first time purchase which I forgot to use at checkout. The immediate assistance for my order placement and guidance is very much appreciated. This order is to Canada so I cannot speak to the delivery promptness and duties/customs etc until I receive the order. Overall I am pleased with the service I have received on this site today. I pray my order comes on time and is as shown on the page. Thank you Chelsea for your assistance.