TheDressOutlet.comReviews of thedressoutlet.com

I was outside of the return policy which is very ridiculously short (5 days return policy). I am now stuck w/ a dress that does not fit. I would have considered a store credit but they would not even give me that. I was ok to pay the restocking fee but still no refund. I can't say anything positive about a store who won't accommodate a first time (now last time) customer

Said they had the dress online (GL2825 GL2825 GLS by Gloria Lace Embellished V-Neck Chiffon Long Dress w/ Mesh Sleeve.) They didn’t. I got our money returned luckily, but with hassle to buy another dress.

I’m a smart shopper and can see “final sale not returnable “ when I shop. Don’t waste your $ shopping here. If you use a discount or if it’s on sale for any reason, they consider it nonreturnable! I recently bought a MOB dress, used a discount but it was too tight. They refused to accept it as a return, saying it was “on sale!”

Terrible return policy. The dress I received was beautiful. Received the day before I left for an out of town wedding. Dress didn't fit, so I planned to return it when I got back to town after the wedding. I didn't realize the return policy required notifying them within 5 days(!!!) so I missed the window to return. Most businesses are more generous with their holiday return windows, but Dress Outlet was inflexible. Will never use this company again and will let everyone I know not to use it.

Their return policy is misleading. The day your package arrives file for a return whether you need to return it or not. You only have five days. Period. I'm stuck with two outfits I do not want that were never even tried on. NO returns after five days. Given our shipping and availability issues now, this is just not good business. I will not order from them again because of this, whereas I might have had this been stated clearly and handled differently. I'm reporting them to my credit card company, the California Consumer protection agency as well as the better business bureau and complaining to their corporate office.

Do not buy from this website. They have a 20% fee for stocking. Horrible policy when selling cloth online. Even when the dress is poorly made. Glitter everywhere and the cheap fabric. I don't recall checking any box to acknowledge the fee. Also I had to pay the shipping to return both dresses. Still in the market that yoy are handleding it is ridiculous. When the people are buying based on a photo. The money that you are keeping from me for "restocking fee" plus the shipping is almost the price of one of the dresses. I believe that your company knows that. That's why you don't allow your costumer to review at your website at the bottom of the article just like other websites. I learned my lesson not yo buy cloth from store or brands that I'm not familiar. The dresses have been mailed back to you. With shipping fees that I also paid.

I ordered a dress didn’t fit right. I was told I needed to pay a restocking fee of 20% or get a gc . I had to pay a shipping fee of 25.00. I will not be ordering from them again.

Do NOT buy from Dress Outlet if you are a busy person and can't return the dress in 5 days. It's that issue that I'm disgusted with. I had an event and as it got closer I tried the dress on and the shoulders were too big. My seamstress advised against taking it in as it would make my Jovani dress choppy looking and who would do that to Jovani? Loved the dress and the shipping turnaround time. Do Not Love that I'm stuck with a $590 dress that I'll never get my money out of and I was willing to pay the restocking fee. 5 days is just ridiculous. I wanted to return mine with tags in less than 30. Macy's has 90 day return and other companies have 45-60 so I don't understand this at all!!