Movers & PackersReviews of the3movingbrothers.com

Response from Movers & Packers· Apr 18, 2023

In order to resolve your issue, please contact Customer Service directly. Your file does not contain any notes regarding additional fees or issues at the time of pickup. In order to investigate the issue, we have contacted the carrier and requested a copy of your pickup paperwork. As a result of the discrepancy, we are contacting the carrier directly to obtain an explanation of the additional charges. We are working to resolve any charges miscaculations, if any, on your behalf. Please contact us directly at 866-688-0518 x1.

Response from Movers & Packers· Mar 23, 2023

Brooke, We use a system that is approved by the USDOT to generate the amount of space each move will be for. The size of the items are based upon a average size of pieces. Unfortunately not everyone has the same size of furniture we can only generate space reservations based upon generic sizes unless provided the specifications of each item. I do not see any notations on your file about a problem with delivery. Delivery times are based upon the First Available Delivery Date that is given at the time of pickup.

Response from Movers & Packers· Mar 28, 2023

Nate, My apologies for the additional charges. However, after reviewing the paperwork, it is apparent that there were additional items not discussed when you received your estimate. 3 Brothers Moving & Storage can only provide an estimate based on the inventory and information provided at the time of booking and quality assurance calls. In the event that there are additional items or items that are of a larger size than previously discussed, the driver must charge for the additional space that the items occupy when they arrive. After delivery, customer service provided you with the information necessary to file a claim for items that were damaged. In order to process claims, a third party provider works directly with the carrier on behalf of the insured. In accordance with DOT regulations, they are required to process claims within a certain period of time. This information is provided along with the claim form. Delivery dates are not guaranteed, but rather based on the first available delivery date (FADD). I do not see any record of the carrier wishing to complete delivery before the FADD. Our network of carriers work their hardest to deliver delivery by or around that date, but rarely do they attempt to complete delivery before that date.