TGWReviews of tgw.com

Horrible experience with TGW. Still waiting for my replacement order as my first order was lost. It is going on two weeks for a very simple order that was supposed to ship over night. Calling customer service is a waste of time as they do not care about customers. Feels like since they have my payment, they could care less about a problem. Contacting the credit card company next to dispute the charge.

Purchased 3 Nike golf shirts @ $43.95 each on sale and next day received email from TGW that they were on sale for $39.95 each. Called Customer Service(CS) and talked to a rep that I could hardly understand to request a refund of $4 per shirt plus tax. After a long conversation of trying to explain my request she said she would email my request to the "credit dept" and that they would get back to me. After several days with no response I again call TGW CS and after another explanation for my refund she said she would send my refund which she calculated to the credit dept. She also said they would be confirming refund within 24 to 48 hrs. After 3 days still no response.

I order 2 Foot Joy shirts and 1 vest. Got the vest and 1 shirt, nobody will even reply on the missing $50+ shirt. No longer a customer if they rip me off.

Ordered a wedge in December, they’ve lost it twice and double charged me twice. It took them three months to send the refund and still haven’t gotten the wedge.

What a frustrating experience. I ordered some clothes and they are now stuck in BFE USA thanks to Fedex's amazing employees. I cant even get someone to call me to issue me a refund. Please stay away and use Amazon or someone else.

Ordered 2 clubs rush shipped for upcoming golf trip. Half the order was correct. The other half was a hybrid instead of driver. Congratulations TGW on 50% accuracy. That’s an F grade and should be zero stars. CSR could fix it after a 5-8 day BIN check process. That’s after my trip… what a joke. Will never buy anything from TGW again. You shouldn’t either.

Scam business! Customer service lies to you. Sends you fake FedEx tracking numbers to stall.

First off, I take no issue with TGW's selection, prices, and inventory level. I bought what I bought because it was substantially cheaper than at my local golf course. BUT... it appears they contracted exclusively with FedEx, and I have had nothing but trouble with FedEx ever since COVID-19 started. My recommendation is to do what you need to do to get 2nd day air service, because I'm already 5 days out from when I ordered and instead of being 500 miles from me in Wichita (where their warehouse is), my stuff is now 400 miles from me in the other direction, as in Indianapolis. And each day brings a new estimated delivery date. The original estimate transit time on the TGW website was 2 days.