TexasroadhouseReviews of texasroadhouse.com

After being on the waitlist for 50 minutes, we showed up in the amount of time they told us to. When we got there it was going to be 20-30 more minutes. Both times I told them I had 6 and a high chair. When they finally did call us, they would not accommodate a high chair. They said it would be an additional 30-45 minutes for a high chair. We left and went to Outback. Never going back!

Went for lunch; ordered 2 cheeseburgers; waited 45 minutes and had to ask about our order. Fries came after we finished burgers. Waitress not attentive; did not bring more tea and coffee.

I really don't recommed eating here. The place is always super dity.

Scam. Wanted to buy some gift cards to pay for a dinner party more easily. Physical cards are labeled as having a long processing time (of course). Digital cards are not labeled as having a processing time. I bought digital gift cards thinking I'd have them in 2 hrs. After realizing I wouldn't, I went to cancel the order. They refused. So despite not having the gift cards, they wouldn't refund me. I only bought them because they were implied to not have a processing time.

Shively KY location My FIL picked Texas Roadhouse for his 75th birthday celebration. I jumped online to put us on the waitlist but it told me to call the store to setup because our party was 7. I called at 4:04pm and was on hold for 38 minutes. I explained to Jada that we would be coming in with a party of 7 at 6:30. She was very friendly and helpful. I received a confirmation at 446pm. We arrived at 625pm and were told that they didn't have us in the system so we could either wait an hour or we would have to share a small 6 top table. We tried but it just wasn't big enough. I again showed the hostess, Breanna, my confirmation and asked if she could find out what happened. I was met with a defensive attitude and that she didn't know, we weren't in the system. The manager, Jeremy, came to assist. But the hostess wouldn't stop talking so the manager asked me to move to the side out of her earshot. Instead of helping he simply said they only have 2 tables that would accommodate us and that it would be an hour or longer since those parties had been sat minutes before us. I spotted an empty table at the end that looked big enough for 7 and asked if he could add a leaf to the table so we could sit there. He seemed mad but agreed. He told us he wouldn't set up the table until the half of our party, that was in the, small booth went to the waiting area. He explained it was so he could seat another table but no one was waiting. I asked if they could just sit there for our inconvenience until he got the table, 3 booths away, set up. He had an attitude and said he wouldn't set up the table until they moved. So I asked for another manager and Jeremy disappeared. About 15 minutes later I was approached by Aspin who was so friendly and helpful. She had the table set up, apologized and asked if I'd like to let the managing partner know about my experience. Of course I said yes. She also told me that the hostess sat the last 8 top table under my confirmation and that is why we werent in the system. As I'm dealing with all of this and waiting on the managing partner, the hostess looks at me and says I don't like your attitude. I was amazed! I asked her to please wait for the managing partner and she could tell me in front of him. Which she did. No apology for her attitude. Todd was very friendly and helpful. He apologized, offered appetizers for our table and told me that Aspin would be available if we had any other problems since Jeremy and I weren't working well together. At this point we were happy customers again. We ordered drinks all but 2 arrived (2 large Octoberfest beer). The server, Donna, told us they had to switch the tap and it would be out soon. 30 minutes later they tell us they can't find a manager to change it but it'll be out soon. About 15 minutes later they inform us the October fest is empty. The two people order waters. We then waited over an hour for our food. 2 people didn't order out of fear of their food being spit on. I tried for over an hour to get Aspin but she was helping with takeout. Jeremy came over and said he would discount our table. He gave us a hero discount, which as I understand we were already entitled to because we had 2 veterans at the table. Thank you Texas Roadhouse for ruining a veterans 75th birthday celebration. A kind man who fought for our country and continues to give. He will be heading to Ashville North Carolina with the Red Cross in a few weeks to help out. This company should be ashamed of themselves.

Carry out in Hudson, Ohio is a joke! This was my 3rd time ordering from carry out and I just had it. Well I call corporate they sounded as if they handle the situation, NO the manager called left a message really fast, now mind you this was 2 mos ago it's now November yes I've called the food is great when you dinner in but carry out NO NO NO and the management don't want to make it right. I tell everyone what happened, just don't do carry out.

Well it was hard to get what we ordered or get a waitress to help when we asked about missing food she says you didn't get it I said no she says so do you still want it got no rolls or potatoes skin's music way to loud and dancing on the tables must be coming a strip club

If you only have a flip phone or a landline and no internet service and try to call in an order, you will be placed on permanent HOLD! So I drive there to place my order at the pickup window. You will wait 20 minutes to place your order at the window while another customer cuts right in front of you to check on her order while a staff observes all of this and does nothing. The manager then feels it's more important to lecture me about statements made about my experience thus far, then to take my order. Staff forgot to give us our drink just like the last time we picked up an order! No apology for my bad experience there or any compensation. When I asked to speak with the manager again, staff said he is too busy to speak with me. So this location has way too much business to need my patronage or yours. They obviously do not have enough staff to keep up with patrons or to go orders. Management needs sensitivity and customer service training. This restaurant chain needs a new name, "Texas RUDE House"