TevaReviews of teva.com

Be careful.I bought a pair of walking sandals (Ysidro stitch) about 3 weeks ago. The first time I wore them was at the seaside last week. Some of the pavement was wet with ocean spray. Wow, I nearly broke my neck. The soles are so slippy. I have never known a pair of footwear to be so slippy! As they are a danger, and not fit for purpose, I am trying to return them but Teva are making that difficult. You have been warned!

This company is dishonest and won't give refunds even when required by law. They will claim that refunds are not allowed if you no longer have the box or if the shoes have been worn. For online sales, this is wrong. You neither need the box nor have to return perfect shoes. They are required to refund with a discount provided you return the shoes in the given period. It has taken me 3 months to get a 50% refund. Along the way, they have lied, broken the law and spent a considerable amount of time and effort to avoid their legal obligations. It took Trading Standards to get them to behave ethically. Loathsome company and service.

I bought my first pair of Teva Original Universal a month ago and after a week I discovered that the black sandals made my feet black. After weeks of use my heels looked horrible and no wash or foot file could do anything about the pigments from the sandals that had gone deep into the skin. I was swimming every day so my feet weren't dirty, or shouldn't at least have looked as if they were. In the end I decided to chuck the sandals away when I waited for the airport bus in Kos. I knew that I wasn't going to use them again. They had been useful but they really ruined the soles of my feet.

terrible service coupled with staff that doesn't give a s... ordered 2 items that I wanted to take with me on holidays. They stated at the website that there is 2-3 days delivery. But they couldnt be bothered to process it. When I contacted them to cancel they said it cannot be done. Customer Service promised to contact the warehouse and call me back but they never called so I assume they never contacted the warehouse either. 10 days after placing the order they send 1 item and said that the other one is out of stock!!! Horrible I would not recommend them to anyone!

First I need to say that I've been a Teva customer for about 3 years and have really liked their products. Customer service seems to be non-existent however. I have talked to customer service on the phone, been promised a resolution, called back 2 weeks later (they said it would take 3-7 business days), they denied ever having talked to me. So, I started the conversation all over again - was told it would be 3-5 business days to resolve. Called back and they still haven't done anything (10 business days later). I asked to speak to a supervisor, was put on hold for 45 minutes and finally hung up. I guess I'm out my $$$ because I don't think I can stomach calling back again. BTW - they haven't responded to email that I tried over 3 weeks ago. Anyone have a mailing address?

Ordered 2 pairs of sandals via teva-eu.com website. After 2 weeks of waiting without any news, I tried to send an email. Did not work, email address was invalid. I then sent a message via the contact desk. Received as acknowledgement the following "Your request (number...) has been received and is being reviewed by our support staff". Absolutely no news from the support staff. No replies to my numerous emails from the support staff. Sent another message but this time to the US contact desk. Received as acknowledgement the following "Your request (number...) has been received and is being reviewed by our support staff". Absolutely no news from the US support staff. No replies to my numerous emails from the US support staff. Finally, I managed to get a chat with the US support staff who told me "According to the Tracking Information your Order is being returned to our Warehouse. Unfortunately we are unable to state why this has occurred. Please could you confirm if you would like us to resend the Order to you." Fortunately, the second delivery attempt was successful this time, after 3 weeks of waiting ! This company simply does not care at all about their customers. You are left in the blues for weeks without any news. I've enjoyed Teva products since 1991 but this is the first and last time I'll order anything from Teva Europe or Teva US online. Support staff does provide absolutely zero support for sure. Bottom line : avoid shopping Teva online. Period.

J'aime les chaussures Teva, achetées jusque là en magasin ou sur d'autres sites internet, mais leur site officiel, du moins en Europe, est très décevant. Déjà : très peu de description des chaussures, ni sur le genre d'utilisation auxquelles elles sont adaptées, ce qui serait pourtant utile quand on achète une paire en ligne, sans conseils de vendeurs, ni possibilité de les essayer. Mais le plus désastreux est leur politique de retour : j'ai récemment commandé une paire de tongs de la taille que je fais habituellement chez Teva, or elles se sont révélées bien trop grandes. J'ai donc voulu les retourner, jusqu'à ce que je découvre qu'aucun des frais d'envoi, ni aller ni retour, n'était remboursé. Quand on sait qu'il faut retourner les chaussures non pas en France mais aux Pays-Bas, cela équivaudrait à laisser à la charge du client des frais presque équivalents au prix même des chaussures, dans mon cas : j'en aurais eu pour 17,50€ de frais d'envoi en tout, pour des chaussures qui valaient 24€… Impensable ! Site à éviter absolument : si vous voulez acheter des Teva, allez en magasin ou sur d'autres sites…

We ordered sandals from teva.co.uk for our vacation one week before we're off, web site promised they will be delivered in UK address within 2-3 working days. After 4-5 days passed we tried to reach the customer service as the vacation is close. The email response was just a copy paste response they send to all customer, not able to help or reduce the stress. 5th and 6th day we tried to contact the customer service number on their website, which was returning a fault announcement as if it does not exist. Terrible experience, and no sandals for our vacation ;-( Totally not recommended no matter how good the product is. Never again Teva.