tesery.comReviews of tesery.com

Response from tesery.com· Nov 10, 2025

Thank you for taking the time to provide this feedback. We sincerely apologize that our "rate reminder" emails have been overwhelming and that you feel they constitute "email terror." We understand that excessive or persistent emails are intrusive and frustrating, and we are very sorry that our communication frequency has negatively impacted your experience. This is certainly not our intention. We will immediately review our automated communication settings, specifically the timing and frequency of our rating and review requests, to reduce the volume and prevent this kind of negative experience for our customers in the future. If you would like us to manually ensure that you do not receive any specific reminder emails related to recent purchases, please contact [email protected]. We appreciate your honest feedback, which helps us refine our communication practices to be less disruptive and more respectful of your inbox.

Response from tesery.com· Nov 6, 2025

Thank you for contacting us regarding the order. We are very sorry to learn that you have not received the goods yet, although the tracking information shows that the package has been delivered to your doorstep. We understand how much trouble and worry a lost package can cause you. We will contact the carrier immediately to inquire about the delivery status. Please send an email to [email protected] and provide your order number so that we can investigate as soon as possible and keep you updated. We will do our best to solve the problem for you as soon as possible.

Response from tesery.com· Nov 5, 2025

Thank you for contacting us. We are very sorry to hear about the serious issues you are experiencing with the 7-inch monitor. This is clearly unacceptable, and we deeply regret the frustration and disappointment this has caused. Please accept our sincerest apologies that the monitor appears to be burned out and stopped working after a single attempt to connect it. Furthermore, a steering wheel that makes noise when turned indicates a significant quality or installation defect that needs immediate attention. Please contact our customer service email [email protected] and [email protected] for this matter. We will do our best to help you solve it. We appreciate you bringing these serious quality control issues to our attention and thank you for allowing us the opportunity to correct them.

Response from tesery.com· Nov 4, 2025

Thank you for providing such thorough and detailed feedback regarding your experience with your recent order. We are truly sorry to hear that we not only failed to meet your high hopes but also delivered an extremely disappointing experience across multiple crucial areas. We have verified your situation. Your order has exceeded two months up to now. According to the date, it has indeed exceeded the warranty period. During this period, our client also got in touch with you and provided a cleaning method for the seat cover. If it doesn't work, you can also try other cleaning methods. Although the white seat covers are aesthetically pleasing, they tend to get dirty easily and need to be cleaned regularly every week. We will gradually improve the problems you have encountered, such as slow logistics and untimely customer service response. Thank you for raising these questions. Your detailed feedback is crucial for us to improve product procurement, significantly enhance customer service training, and optimize logistics.

Response from tesery.com· Nov 3, 2025

I'm so sorry to hear that several of the products you ordered did not work out. We understand how frustrating it is when accessories don't fit or connect properly, especially after you've waited for them to arrive. We want to resolve this for you immediately and ensure you get a full refund for the items you cannot use. We will contact a customer service representative to help you solve these problems. If you can provide any additional information to help solve the problem, please contact our customer service email [email protected] and [email protected].

Response from tesery.com· Nov 3, 2025

Thank you for sharing your candid feedback. We take your comments about our service very seriously: We sincerely apologize that our product listings were confusing or inaccurate. Clear and honest product information is essential, and we regret that our descriptions failed to meet your expectations. We are initiating an immediate review of our product page standards to ensure all listings are precise and clearly describe the items being sold. We understand that extremely long shipping times are a major inconvenience and a primary source of frustration for our customers. We are actively working to improve our logistics and fulfillment speed to eliminate these delays. We understand that these failures result in a poor shopping experience, and we apologize for not earning your recommendation. Your feedback is invaluable as it highlights the critical areas where we must make significant and immediate improvements. If you would like to further discuss your specific order and these issues, please feel free to contact our customer service email [email protected] and [email protected]. We are more than willing to personally review and resolve any outstanding issues.

Response from tesery.com· Oct 27, 2025

Thank you for taking the time to review our customer feedback before making a purchasing decision, and for providing us with your honest assessment. We completely understand why a 61% rating would cause significant hesitation and lead you to seek alternatives like Amazon, especially when you are looking for reliable shipping and a positive overall experience. We are sorry that our collective reviews currently portray an image that rightly suggests "avoid, avoid, avoid." We are glad to hear you specifically like the aesthetic of our Model 3 steering wheel cover—we believe in the quality and design of the parts we source. However, we acknowledge that product design means very little when it's overshadowed by poor service. Your decision highlights two critical areas where we must immediately improve: Shipping Speed: The repeated complaints regarding delivery times measured in weeks, not days, is a major systemic issue we are actively working to overhaul with our logistics partners. Overall Customer Experience: The low rating points to fundamental problems with communication, quality control, and order fulfillment that we are urgently addressing across all departments. We respect your decision to choose Amazon for the convenience of next-day delivery. Ultimately, your time and trust are important, and we failed to demonstrate that we could meet the service standards you expect. We appreciate you giving us the chance to read your thoughts. We will continue to work hard to improve our operation in the hope that if you ever consider a specialized accessory again, our ratings and service will have improved significantly to earn your business.

Response from tesery.com· Oct 27, 2025

Thank you for contacting us and for sharing the details of your experience with the center caps. We sincerely apologize for the confusion, the incorrect information you received from our "support" team, and the overall frustration this situation has caused. We are very sorry that a member of our support team attempted to argue with you and insisted that "there's no other type of center caps." This is unacceptable. Our team should be focused on listening to your specific situation regarding your aftermarket wheel covers and providing accurate solutions, not debating compatibility. We are committed to reviewing this interaction and providing additional training to ensure our representatives handle fitment issues with professionalism and accuracy. We hope to resolve this issue for you as quickly as possible and make the return process as easy as possible. Given the inaccurate information you received, the shipping hassles, and the time it took you to resolve this issue, we will have a dedicated customer service representative contact you immediately to follow up on this matter. Since you plan to order from us again, we can absolutely ensure that you receive your unused discount. Instead of applying it to this return, we will send you a new, unique 10% discount code to use on your next order, making it easier for you to place an order once you find the right part. Thank you for giving us the opportunity to correct this issue. We value your business and look forward to earning your trust again with your next purchase.