TechSmith CorporationReviews of techsmith.com

Internet & Software
14 Crescent Rd., East Lansing, Michigan

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3.9

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395 reviews

TechSmith Corporation3.9Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About TechSmith

We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.

TechSmith Corporation (techsmith.com) has 395 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.

Also known as: TechSmith, techsmith.com
Website: techsmith.com
Category: Internet & Software
Location: East Lansing, Michigan
Listed on Rated Honest: 2026

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Posted Jun 5, 2024

I can honestly vouch for the vast majority of one star reviews on Techsmith

As an old, experienced Microsoft/Apple software developer and user of Camtasia Studio and Snagit since their beginning I can honestly vouch for the vast majority of one star reviews on Techsmith....everthing from poor customer support to upgrade and/or maintenance scams. They've gradually pulled 'software dependence' scam which is the norm for most internet children nowadays. Once you get hooked in they continously try to get you to get a 'maintenance agreement' and/or upgrade to the latest, greatest. And now, guess what, they are going to an overlapping subscription service where it appears you not only have to pay a yearly sub fee for the program but an additional fee for 'maintenance' which is poorly portrayed. This is typical for software companies and mine has had to do so on one of our products but we gave choices of monthly, 6 months, yearly or a perpetual license with the option to cancel and get a pro-rated refund at any time. I was discussing the potential purchase of TS's Audiate but was told by them that there was only a 14 day refund window which is a joke as the use of Audiate would take the average person way beyond that to get the expected output and interaction with Camtasia Studio. So, yes, most of these 1 star reviews are dead on the money and being an old dev with high end equipment that knows how software interacts with it, I'm in a place to say, you're right ladies and gents!! These 1 star reviews aren't just needless rants!! On an ending note they've pulled the community forums and this was a useful source of TS issues and sometimes solutions. Whenever you see a company pull their community posts it's a sign of massive ghosting and censorshop as the posts exhibit issues and trends direct from the horse's mouth.

Response from TechSmith Corporation· Oct 24, 2024

Hi John, Thank you for taking the time to share your detailed feedback and experiences with our software. The following points may not change your mind, but we’d hate to see you leave over a misunderstanding. It may not be the case here, but despite our best communication efforts, some people miss key differences between our transition to subscription-based licensing and other experiences or assumptions with subscriptions. 1) We’ve had a maintenance program since at least 2008, renewal has been optional, but it’s been a great way of providing the next major version of our software at a substantial savings compared to upgrading or purchasing a new license. 2) We will not offer a subscription license + charge an additional fee for a maintenance agreement. When we have subscription-based licensing, you’ll pay one flat rate each year to maintain access to the software. If a customer had purchased a perpetual license and has active maintenance when we transition to subscription-based licensing, the customer will be grandfathered into the subscription with maintenance-based pricing. 3) Finally, while Camtasia Audiate does have a 14 day return policy; we do also offer a 7 day trial if you’d like to try it before committing to purchasing. I hope that helps clear up any confusion. Thank you again, though, for sharing your feedback. If there’s any way we can assist you further or if you would be willing to discuss your experiences in more detail, please feel free to reach out to us directly.

About TechSmith

TechSmith Corporation (techsmith.com) has 395 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.

Also known as: TechSmith, techsmith.com
Website: techsmith.com
Category: Internet & Software
Location: East Lansing, Michigan
Listed on Rated Honest: 2026

TechSmith reviews

Showing 71 reviews with 1 star · Clear filters

Oren S.
Posted Aug 13, 2024
Do yourself a favor and stay away from Camtasia
Do yourself a favor and stay away from this software. It's unstable, crashed constantly and didn't manage to save my work or access recovery files. The support doesn't give you answers if you're not on the latest versions and will encourage you to purchase an upgrade in order to talk to you. Horrible experience overall.
Response from TechSmith Corporation· Aug 29, 2024
Hi Oren, Thank you for providing your feedback. We’re truly sorry to hear about your experience. We do provide free technical support to our customers, but are only able to support versions released in the past 3 years.
Timothy P.
Posted Aug 13, 2024
Sneaky pricing
Sneaky pricing. I was Charged for $199 renewal then for a maintenance agreement. Greasy. Dirty Dirty Dirty
Response from TechSmith Corporation· Aug 13, 2024
Hi Timothy, I apologize if there was any confusion around your recent renewal with TechSmith. It looks like you currently have two products, Camtasia and our Assets for Camtasia subscription. The maintenance renewal was for Camtasia, and is what allows you to stay up to date on the latest releases of our software. Assets for Camtasia is $199/year and gives you access to millions of royalty free video assets. If you did not intend to renew one or both of those subscriptions, please let us know via the link below. We will make sure this gets taken care of you. https://support.techsmith.com/hc/en-us/requests/new
Ryan
Posted Jul 26, 2024
Very Buggy and Second Rate Support
Recently decided to pay for an annual subscription of Audiate along with Camtasia 2024. Regretting I did. Should have known better. Camtasia has always been buggy for me as a Mac user. This is next level now with Audiate and Camtasia. Audiate will not sync with Camtasia, and it won't even close. I have to force quit it all the time. So you end up regularly doing edits in Audiate and losing them. Wasting huge amounts of time and effort. Then when you contact support, you get people who really don't know the functionality or workflow in Audiate or Camtasia. They're clearly trained only in Windows. Despite spending 15 mins (or should I say wasting 15 minutes) Audiate is still not working and I've lost my work and wasted too much time. There must be better products in the market...
Response from TechSmith Corporation· Jul 29, 2024
Hi Ryan, I'm sorry to hear about the trouble you've had with Audiate and Camtasia on your Mac. That's definitely not the experience we want for our users. I want you to know that we're taking this seriously and will be escalating your ticket to see what we can do to help. Thank you for your patience, and again, I apologize for the inconvenience.
The PRGuru Steve S.
Posted Jul 25, 2024
I bought upgrade version of Snagit…
I bought upgrade version of Snagit after using it for many years. It chrashed and will not open. Sent requested reports to support 2+ weeks ago and nothing. I want my money back.
Response from TechSmith Corporation· Jul 26, 2024
Hi Steve, I apologize for the issues you encountered with Snagit crashing during startup. I see that you were working with our technical support team, but we had yet to identify the root cause of the problem. I also see that you have received a refund. If you decide to give Snagit another try in the future, we would be more than happy to continue working with you to resolve the issue.
George C.
Posted Jul 3, 2024
Terrible customer service
Some of the worst customer service I have ever received. Spent half an hour on live chat and after no resolution was found, I was told my query was being given a ticket and being transferred to email. 2 hours later and I've heard absolutely nothing, and the link they did send me for my query was broken and gave a 404 error. I've lost count the amount of time Camtasia has crashed for me, don't waste your money.
Response from TechSmith Corporation· Jul 3, 2024
Hi George, I apologize for the issues you have been experiencing and for the delay in getting back to you. We weren't able to get back you immediately as they were testing the project file you had sent over. It appears the problem has been resolved though. If you encounter any other issues, please let us know. Thanks!
GI
Posted Jun 5, 2024
I can honestly vouch for the vast majority of one star reviews on Techsmith
As an old, experienced Microsoft/Apple software developer and user of Camtasia Studio and Snagit since their beginning I can honestly vouch for the vast majority of one star reviews on Techsmith....everthing from poor customer support to upgrade and/or maintenance scams. They've gradually pulled 'software dependence' scam which is the norm for most internet children nowadays. Once you get hooked in they continously try to get you to get a 'maintenance agreement' and/or upgrade to the latest, greatest. And now, guess what, they are going to an overlapping subscription service where it appears you not only have to pay a yearly sub fee for the program but an additional fee for 'maintenance' which is poorly portrayed. This is typical for software companies and mine has had to do so on one of our products but we gave choices of monthly, 6 months, yearly or a perpetual license with the option to cancel and get a pro-rated refund at any time. I was discussing the potential purchase of TS's Audiate but was told by them that there was only a 14 day refund window which is a joke as the use of Audiate would take the average person way beyond that to get the expected output and interaction with Camtasia Studio. So, yes, most of these 1 star reviews are dead on the money and being an old dev with high end equipment that knows how software interacts with it, I'm in a place to say, you're right ladies and gents!! These 1 star reviews aren't just needless rants!! On an ending note they've pulled the community forums and this was a useful source of TS issues and sometimes solutions. Whenever you see a company pull their community posts it's a sign of massive ghosting and censorshop as the posts exhibit issues and trends direct from the horse's mouth.
Response from TechSmith Corporation· Oct 24, 2024
Hi John, Thank you for taking the time to share your detailed feedback and experiences with our software. The following points may not change your mind, but we’d hate to see you leave over a misunderstanding. It may not be the case here, but despite our best communication efforts, some people miss key differences between our transition to subscription-based licensing and other experiences or assumptions with subscriptions. 1) We’ve had a maintenance program since at least 2008, renewal has been optional, but it’s been a great way of providing the next major version of our software at a substantial savings compared to upgrading or purchasing a new license. 2) We will not offer a subscription license + charge an additional fee for a maintenance agreement. When we have subscription-based licensing, you’ll pay one flat rate each year to maintain access to the software. If a customer had purchased a perpetual license and has active maintenance when we transition to subscription-based licensing, the customer will be grandfathered into the subscription with maintenance-based pricing. 3) Finally, while Camtasia Audiate does have a 14 day return policy; we do also offer a 7 day trial if you’d like to try it before committing to purchasing. I hope that helps clear up any confusion. Thank you again, though, for sharing your feedback. If there’s any way we can assist you further or if you would be willing to discuss your experiences in more detail, please feel free to reach out to us directly.
Leon M.
Posted May 30, 2024
Camtasia is a joke
Camtasia is a joke. I have lost count of the number of times it has crashed during important work. Absoltely shocking.
Response from TechSmith Corporation· Oct 11, 2024
Hi Leon, We are sorry to hear about your experience. Your feedback is important to us, and we would like to address this problem as soon as possible. Please contact our support team at the link below so we can assist you further: https://support.techsmith.com/hc/en-us/requests/new
Maidly N.
Posted Apr 23, 2024
I have spent 10 years working with…
I have spent 10 years working with company. The software is horrible. They sold me on their latest version the 2023 application because the other version kept crashing. What a waste of money and time! Camtasia crashed 15 times and I can’t open the project. They couldn’t restore it. I wasted months getting this done. I’ve spent 24 hours working on this (only getting 3 hours of sleep) only for the new version that I just paid for to crash yet again and now I am out of weeks worth in of content. I should have stuck with Premier Pro! Do not use this company unless you want to lose important information, especially if you are a business.
Response from TechSmith Corporation· Oct 11, 2024
Hi Maidly, We are truly sorry to hear about your experience and the frustration it has caused. Your feedback is very important to us, and we want to make things right. Please contact our support team at the link below so we can assist you further and work towards a resolution: https://support.techsmith.com/hc/en-us/requests/new

TechSmith CorporationReviews of techsmith.com

Rating breakdown

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About TechSmith

More in Internet & Software, Michigan

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TechSmith CorporationReviews of techsmith.com

Rating breakdown

What customers rate

TechSmith reviews

Do yourself a favor and stay away from Camtasia

Sneaky pricing

Very Buggy and Second Rate Support

I bought upgrade version of Snagit…

Terrible customer service

I can honestly vouch for the vast majority of one star reviews on Techsmith

Camtasia is a joke

I have spent 10 years working with…

About TechSmith

More in Internet & Software, Michigan

GiveWP

PSG Hosting

Digikwic

SolidWP

TechSmith reviews

Do yourself a favor and stay away from Camtasia

Sneaky pricing

Very Buggy and Second Rate Support

I bought upgrade version of Snagit…

Terrible customer service

I can honestly vouch for the vast majority of one star reviews on Techsmith

Camtasia is a joke

I have spent 10 years working with…