Excellent
255 reviews
Tajima DirectHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Tajima Direct is an e-commerce, direct-to-consumer company offering our patented polarized lenses that can be custom-cut to fit into any frame for replacement or upgrade purposes. Including prescription clear, prescription polarized, and prescription Transitions lenses. All for a fraction of the price of getting a new quality pair of sunglasses or getting prescription lenses done at an optician or elsewhere.
Tajima Direct (tajima-direct.com) has 255 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 244 reviews with 5 stars · Clear filters
Nicole B.
Posted
This company is great. From the ordering process to the follow-up they are amazing. They communicated with me every step of the way. The final product, replacement lens for my sunglasses, is top notch. I would not hesitate to to use them again or recommend them.
Howard R.
Posted
- A Seamless Sunglass Upgrade Experience Recently, my wife and I decided to breathe new life into our beloved Maui Jim sunglasses, and Tajima Direct made the process effortless from start to finish. I opted to replace my KAIWI CHANNEL lenses with progressive lenses, while my wife chose full readers for her own pair of MJs. From the moment we initiated the process, we were both impressed by how streamlined and user-friendly everything was. - Easy and Efficient Shipping One of the standout aspects was how simple it was to receive the shipping label. Shortly after placing our order, we were provided with clear instructions and a prepaid label, making it effortless to send our sunglasses in for the lens replacement. There were no unnecessary steps or confusion—just a straightforward process that saved us time and hassle. - Outstanding Communication We especially appreciated the excellent communication throughout the entire transaction. Jacob from Tajima Direct kept us well-informed at every stage, from confirming receipt of our sunglasses to updating us about progress and delivery expectations. His prompt and friendly updates made us feel confident that our eyewear was in professional hands. - High-Quality Lens Replacement When our sunglasses returned, we were thrilled with the quality of the new lenses. My progressive lenses are crystal clear and comfortable, seamlessly adapting to all my needs. My wife’s full reader lenses are equally impressive, offering her the sharp vision she was hoping for. Both pairs look and feel as good as new—if not better! - Looking Forward to Daily Use We couldn’t be more pleased with our Tajima Direct experience. The entire process was smooth, the communication was reassuring, and the results exceeded our expectations. We’re both excited to use our “new” sunglasses regularly, confident in the quality and care that went into every step. Highly recommend Tajima Direct for anyone considering replacement lenses—your favorite frames deserve this kind of expert upgrade!
Robby B.
Posted
Tajima Direct does an amazing job! I get the highest quality lenses in my favorite frames at the most convenient method to me possible. I recently refreshed my sunglasses inventory and bought two or three pairs. Jacob and Steve always do a wonderful job with any questions that you might have, and the glasses always exceed my expectations. I can’t recommend Tajima Direct highly enough!
electro-baubles
Posted
I sent a pair of Gucci sunglasses in to have the lenses replaced because Lens Crafters stated they could do it, but it would cost $230. I was notified upon arrival, I was notified with turnaround time, and I was notified when they shipped back for $99! Lenses are mint and I'm so happy I can wear them again.
Eric Marty C.
Posted
The customer service is great with Tajima Direct. Jacob is awesome to work with! I received my new sunglasses and I’m so happy with them. Thank you
Cara
Posted
Great experience. My lenses were pretty scratched up in my designer frames. I havent worn them due to seeing the scratches when wearing. Tajima did a great job and I actually like my new lenses better than the original.
Dana E.
Posted
Best customer experience I've ever had in my life! There is a reason why there are loyal and dedicated Tajima customers and I'm now one of them, thank you again for the great custom lenses.
customer
Posted
First I tried the manufacture, they only offered a discount coupon. When I found out about this company was thrilled to give them a try. The shipping was easy the price was fair, the communication was unbelievable and the glasses are perfect, I no longer need to worry about dropping my glasses!
