SWAUReviews of swau.com

I tried to get some signatures authenticated on a 1951 yankees world series baseball at the bakersfield collector con 2025. Signatures included joe dimaggio and mickey mantle. I was given the run around for 6 hours. They said their people said Signatures were legit but they semd it to a different authenticator who supposedly never got back to them. I was very dissatisfied with my one and only experience with swau. Total waste of my time!

I had high hopes when I chose to work with SWAU, having paid a premium for a celebrity signing and following all required steps, including sending in my item well in advance. Unfortunately, the experience was marked by unprofessional and questionable business practices. After receiving both my payment and item, SWAU unexpectedly demanded additional fees that were never part of our original agreement. When I declined to pay these new charges, they returned my item—despite no request on my part to do so—and without fulfilling the service I had paid for. While they refunded the signing fee, they refused to cover the shipping costs I incurred to send the item to them, even though the breakdown in the agreement was entirely on their end. Worse, my efforts to communicate the issue were met with generic, dismissive responses that failed to address my concerns. This experience reflects poorly on SWAU’s professionalism and accountability. I would strongly encourage others to proceed with caution before doing business with them.

I sent in my stranger things poster back in 2023.i have Joseph Quinn and David harbour already on it So I paid for Winona, Sadie, Joe and Natalie I received an email 4days ago from swau sayings they have lost my poster. But are willing to pay for it but nothing else. I spent just under 600quid and they aren't giving me it back! Not sure what to do ? I won't send in anything again Absolutely gutted

After 2years of waiting for an autograph I purchased from SWAU and after paying extra for an inscription, the item was sent back to me with smudges and the inscription was clearly written incorrectly and then someone just tried to erase it and it caused smudges. I'm disappointed no one reached out to tell me what happened. I contacted the company and got no response. Provided images even. Seeing these other reviews tells me I am not alone with the dissatisfaction with product and response from the company. *******Update********* Company's response finally after the review was left. "Unfortunately, we do not offer compensation for minor damages, as items go through multiple handling and shipping processes, and we are unable to track exactly when or how such imperfections may have occurred." It's obvious and blatant when the smudges happened (in SWAU's care) because it was in a hard case that someone there placed it in after it was written on incorrectly! (duh) The inscription was written wrong...did that happen during shipping and handling and through the hard case their staff placed it in as well? Are they unable to determine that? It's a total rip off by a customer service that represents the company as an unethical, disreputable company that is in no way remorseful for how poorly they treat their customers. You can see other reviews, I'm not the only one. I do not recommend using them. ****Another response from the company as I continue to try and get them to do right. Thank you for reaching out to us. This ticket has been closed, but please know that we have noted your feedback and will pass it along to our team for review. We appreciate you taking the time to share your thoughts with us. Best regards, SWAU Support I'm telling you DO NOT TRUST OR USE these people.

I am extremely dissatisfied with the orders placed. My send-in item was returned damaged, and one send-in item lost (with no refund still) After waiting two years, also received item back unsigned, without any prior notice or explanation. The resolution offered so far has been a refund accompanied by delayed responses, with no compensation for the inconvenience and disappointment caused. This level of service is unacceptable.

I waited two years for my Sadie sink autograph when it arrived the autograph was completely smudged and illegible and written over in two different inks. It was completely ruined. When I contacted customer service. They said the best they could do is give me a 50% refund on the autographed Ruined item. The situation is still not resolved.

Terrible customer service. Been waiting a year and a half for my purchase. I asked for a refund three months ago and they told me it was too close and updates were coming. Asked again a month ago. Again told too close. Asked again now even though there’s no sign date scheduled it’s still somehow too close. Wont be using again.

First, let me say that when it comes to cracking a 9.8 graded comic book to have a signature added, there are risks involved which I know very well. I also understand that it’s a gamble to even consider it. Secondly, let me say that it’s a risk that I’ve undertaken hundreds of times… only a handful of times (have I ever had a book come back damaged/lesser condition, or had a grade drop. I prep my books very well and use some of the lost trusted facilitators in the industry to handle my items… unless I need to go outside of them. Two of those handful of times now have been the two times that I’ve trusted my collectibles to SWAU. Both books were sent in last year in the fall, a 9.8 Tom Hiddleston signed book with a very expensive quote came back a 9.4, a huge grade drop and loss of value, and my quote was not only where I detailed it should be (and prepped it… meaning that handled it more than they needed to), it was also not the way I wanted it to be. That book at least came back timely. The most recent transgression is worse. A very rare 9.8 book sent in for Anthony Hopkins came back a VERY generous 9.6, with multiple spine creases and damage throughout. The grade drop is the gamble that we take… the extra damage to a book painstakingly prepped and protected for the signing, being manhandled and damaged in possession of the company I am paying and trusting to handle it properly for me? That is never acceptable. Worse? It was signed in April. It was graded in August. It was not until I emailed again on status in November that I got any movement. I was asked to describe my book… and miraculously it was prepped for shipment the very next day, after sitting around for over two months. SWAU may do an ok job on pictures and posters (although I’ve seen enough posts that may argue that), and I’ve gotten a signed prop or two without major incident… However, I will never ever send them another comic book to be signed and graded, as they have cost me hundreds and hundreds of dollars on these two alone.