Sur La TableReviews of surlatable.com

I ordered a Calphalon sauté pan in January and have not received it yet. There seems to be some trouble with shipping from the manufacturer. I called and spoke to Heidy, who canceled the order and re-ordered my pan. She was very helpful and resolved the matter easily. Here's hoping it will show up this time! That's why I gave one star off.

Christopher was amazing great service thank you

Mr. Chris helped me with a price adjustment issue pertaining to a macaron class. Chris understood the situation exactly and issued the refund quickly. This was the best customer service ever! Thank you for the good experience.

Thank you to the customer service team who were able to refund my $$ unfortunately due to my partner getting sick before the event. We will definitely reschedule for the next NYC Steakhouse datenight

Chris, was great and updated my billing info when my Apple Pay account failed.

Christopher gave good service today on my Miyabi knife set.

Thank you to Ruben for helping me use my SurLaTable Perks for my cooking class. The 4 is because SLT makes us have to take the extra step to call in. 5* to Ruben for being patient and taking care of the problem and applying my perks.

In January we purchased a $300 Breville coffee maker recommended by the store in Fashion Place mall in Utah. After 4 the timer button ceased to work. We called Breville and they sent us a replacement. This one keeps saying fill tank even though it has 8 cups of water. Again we called Breville and they said to dump the water and wipe off the sensor. After 3 times of having to do this we called back and they said there is nothing they can do since we did not buy it from them, we would have to go back to the retailer. Yesterday we drove back to the retailer and spoke with Anna, the associate. Her answer was that since the company was sold last year their is nothing they can do. All Sur La Table does is give a showroom to companies like Breville so they can sell their products. I had been a long time customer of Sur La Table and have spent thousands of dollars. So much for the so called premium brands and the premium stores to get them from. At least Amazon would have taken it back for an exchange. After posting this review, I was contacted by SLT Customer Service. After reviewing the situation, They provided the customer service I would expect and took back the defective Breville for a full refund.