Sur La Table Reviews | Read Customer Reviews of surlatable.com

Sur La TableReviews of surlatable.com

Bathroom & Kitchen
6100 4th Avenue South, Seattle, Washington

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3.8

Average

628 reviews

Sur La Table3.8Average

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Sur La Table

MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.

Sur La Table (surlatable.com) has 628 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.

Also known as: surlatable.com
Website: surlatable.com
Category: Bathroom & Kitchen
Location: Seattle, Washington
Listed on Rated Honest: 2026

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Sur La Table reviews

Showing 402 reviews with 5 stars · Clear filters

DEBORAH B.
Posted Oct 9, 2025
Helpfulness to change my date night…
Nestor helped me exchange my date night cooking class with ease. A real pleasure to work with. Thank you
Response from Sur La Table· Oct 9, 2025
Dear Deborah, Thank you so much for your kind words! We're thrilled to hear that Nestor was able to help you with your class exchange so smoothly. It's always our goal to make things easy and enjoyable, and we're glad your experience reflected that. We hope you have a fantastic time at your new class — happy cooking!
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Consumer
Posted Oct 8, 2025
Needed to cancel an order
Needed to cancel an order. Chris Hernandez was helpful and friendly.
Response from Sur La Table· Oct 8, 2025
Dear Customer, Thank you for taking the time to share your experience. We’re so pleased to hear that Chris Hernandez was helpful and friendly while assisting with your order cancellation. Providing attentive and supportive service is always our priority, and it’s wonderful to know Chris made the process smooth for you. We truly appreciate your feedback and your continued support. Please don’t hesitate to reach out if we can assist you with anything else.
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April L.
Posted Oct 8, 2025
Patient, knowledgeable and accomodating.
Chris Hernandez was knowledgable about procedures and acknowledged that Sur La Table was appreciative of my business. He listened patiently to my issue and I had a lovely customer service experience regarding my transaction. The call reference number and the expected price adjustment discussed in that call were reiterated by email and I look forward to shopping with Sur La Table again.
Response from Sur La Table· Oct 8, 2025
Dear April, Thank you so much for sharing your thoughtful feedback. We’re delighted to hear that Chris Hernandez provided you with such a positive experience. It’s always our goal to ensure that every customer feels heard, valued, and supported, and we’re glad to know Chris took the time to listen and clearly communicate next steps regarding your transaction. Your recognition means a great deal to us, and I’ll be sure to pass along your kind words to Chris and our team. We truly appreciate your continued support and look forward to welcoming you back to Sur La Table soon
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Cory P.
Posted Oct 6, 2025
Christopher was very helpful and had…
Christopher was very helpful and had great communication. He was prompt on his call back and let me know everything he was doing. My problems were solved.
Response from Sur La Table· Oct 7, 2025
Dear Cory, Thank you so much for taking the time to share your kind feedback! We’re thrilled to hear that Christopher was helpful and communicative throughout your experience. It's great to know he was able to promptly resolve your concerns and keep you informed every step of the way. We’ll be sure to pass along your comments to him and the rest of our team — it truly means a lot. If there’s anything else we can assist you with, please don’t hesitate to reach out.
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Katie B.
Posted Sep 23, 2025
I had an excellent experience ordering a gift!
I had a good experience ordering a gift off a wedding registry. The casserole set is beautiful and will hopefully be something special. I emailed customer service with a question and their service was excellent!! Darieel was very competent, nice, polite, and prompt. I also like that shipping is direct to the recipient of the gift. It makes a much more efficient shopping process.
Response from Sur La Table· Sep 23, 2025
Hi Katie, Thank you so much for your thoughtful message! We’re so glad to hear that you had a great experience ordering from the wedding registry and that the casserole set was a hit — we hope it becomes a treasured piece for the happy couple. We also truly appreciate your kind words about our customer service. Darieel will be thrilled to hear your feedback — we’re lucky to have them on our team! It’s wonderful to know that the direct-to-recipient shipping made the process smoother for you. We aim to make gift-giving as simple and special as possible, so your comments really mean a lot. Thanks again for choosing us — we hope to serve you again soon!
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Shannon Marr W.
Posted Sep 16, 2025
I received a lovely gift
I received a lovely gift, but alas, it was damaged. Within a handful of days, Monica had a replacement shipped to me. Fantastic customer service! Thank you, Monica!
Response from Sur La Table· Sep 18, 2025
Hello Shannon, Thank you so much for your kind message! We're sorry to hear the original gift arrived damaged, but we're thrilled that Monica was able to get a replacement to you so quickly. I'll be sure to pass along your thanks to her — she'll be so happy to hear your appreciation! We're always here if you need anything else.
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Stephanie K.
Posted Sep 15, 2025
Excellent customer service
I have shopped at Sur La Table for years and love their products. I recently ordered a product which was defective but Joe at Sur La Table was on it and got me a replacement immediately. Excellent customer service and a continued happy customer.
Response from Sur La Table· Sep 15, 2025
Hello Stephanie, Thank you so much for your continued support and kind words! We're thrilled to hear you've been a loyal Sur La Table customer for years and that you love our products. We're especially glad Joe was able to take care of the issue quickly and provide the excellent service you deserve. We truly value your loyalty and look forward to serving you again soon!
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Gregg
Posted Sep 7, 2025
Customer service I received was ASTOUNDING
Customer service I received was astounding. Great support from dedicated folks!
Response from Sur La Table· Sep 8, 2025
Dear Greeg, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. Your feedback means a lot to us, and we’ll be sure to share it with everyone who helped support you. If there’s anything else you need, we’re always here to help!
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