Average
432 reviews
SureBridge InsuranceHonesty, pricing, process and quality scores appear once 5 customers have rated them.
SureBridge supplemental insurance plans help individuals reduce the financial risks associated with accidents, illness and hospitalizations with either a lump sum or daily cash benefit, paid directly to you!
SureBridge Insurance (surebridgeinsurance.com) has 432 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
Showing 115 reviews with 1 star · Clear filters
ups S.
Posted
Scam ! Scam !! Scam !!!
Response from SureBridge Insurance· Dec 30, 2020
Hi. We're sorry to hear about your experience and would like to know more. Could you send an email to [email protected] with your name, contact information, and a brief explanation of how we may help you? Thank you.
JP
Posted
SureBridgeInsurance Customer Service - Poor. After 50 minutes of hold time and multiple call, could not get through to the billing/payment section of this company. Why is it so hard for this company to take my money on my new policy? I hope this review makes it to the CEO.
Response from SureBridge Insurance· Dec 30, 2020
Hi, JP. We're sorry to hear about your experience. We are experiencing increased call volume lately, but are hoping to get to you soon. Could you send us an email at [email protected] with your name, contact information, and a brief summary of how we may assist you? We will get in contact with you soon. Thank you.
Trinita B.
Posted
SCAM SCAM SCAM!!!!!!!!!! If I could give their ass a zero I would .. This company is the biggest scam going...they collect your money every month and they never every pay any claims unless you are near dead.. and I don’t think they pay them. claim without A valid reason you can never contact their claims department they’re never available anytime you call ....you’re on hold for more than an hour do not use this company.
Response from SureBridge Insurance· Dec 29, 2020
Hi, Trinita. We're sorry to hear about your experience. We have been experiencing increased call volume lately. We appreciate your business and your patience during this time. You can also reach us at [email protected] if you have any questions. Please leave us your name, contact information, and policy number. Thank you.
Marla M.
Posted
I received an "unable to process your payment" letter from Sure Bridge dated December 11, 2020 stating that they were unable to process my payment because of insufficient funds. I found this interesting, because I have never had a policy through SureBridge. This is for something called 58G212256 - Accident Companion. I've never heard of this company until receiving this letter and I'm certainly not going to call them to arrange for a one time payment, much less set up recurring payment options this letter "offers!!!" What a SCAM!!!
Response from SureBridge Insurance· Dec 29, 2020
Hi, Marla. We are sorry to hear about your experience and would like to know more. Would you mind sending an email to [email protected] with this information, as well as your name and contact information? We will have our customer service representatives look into this matter. Thank you.
Lekesha F.
Posted
They have faithfully drafted money from my account since 2013 and I can never get anyone on the phone to help me with benefits, claims etc. They don’t return my calls or emails nor have they paid out any claims for me. With all the money this company has collected from me in premiums monthly for the last 7 years then surely that in itself is enough to cover my claim. Also the online portal is misleading. It has my coverage as being opened October 1st, 2020 when I purchased several policies effective 03/26/2013. I still have all my original paperwork.
Response from SureBridge Insurance· Dec 17, 2020
Hi, Lakesha. We’re sorry for the inconvenience. The past couple of weeks were Open Enrollment, which is our busiest time of year. This has increased call volume much more than anticipated. We appreciate your business and your patience during this time. Did you know that if you have your policy number, you can use the self-service tool at mysurebridgeinsurance.com to do these things? • Change Address or Phone Number • Get ID Cards • Cancel a Policy • Request Duplicate Policy Print • Search for a Provider • Update Payment Information When accessing mysurebridgeinsurance.com, please don’t include the first two numbers of your policy number. We have also received an email from you, and our representatives are working to assist you with your inquiries. Thank you for your patience.
Cheryl C.
Posted
I was sold the surebridge supplement insurance was not advised they do not pay for hospital stays only was told that if I was admitted to the hospital I would receive a check for 10,000 in two weeks put claim in denied,appeal denied I guess you have to actually die before your paid I will be contacting an attorney for false information and they don’t mind taking their money every week out of paycheck I pretty livid at this point
Response from SureBridge Insurance· Dec 9, 2020
Hi, Cheryl. We are sorry to hear about your experience. We are currently investigating this matter. Thank you for being patient. If you have any other questions, please reach out to us at [email protected] with your information, including the policy number, full name of the primary insured person on the policy, as well as their date of birth, phone number, and mailing address.
ericka S.
Posted
Complaint I need to speak with someone about a claim I didn't know I had open. The time the claim was made I HAD INSURANCE WITH YOU GUYS! I've emailed and waiting on the phone for an hour just to get cut off, again I left voice messages and reached out to the representative who gave me this BS insurance and he is no help. Can someone email me or better yet pay for the claim its for dental cleaning. Being as though I couldn't get anything else done, thanks to the rep who didn't give me all the information in the beginning. This is bad business; I will be reporting if I dont hear from someone this week.
Response from SureBridge Insurance· Dec 9, 2020
Hi, Ericka. We’re very sorry about your experience. We appreciate your business and your patience during our busiest time of year. We’ll work with you online to take care of your request as soon as possible. Please send us your contact information, including the full name of primary insured person on the policy, the primary insured person’s date of birth, phone number, and mailing address. You can reach us at [email protected].
Zoila A.
Posted
This is a FRAUD company. I signed up for a 3 month short term insurance and they added a catastrophic insurance which billed separately. They do this on purpose to perpetuate their SCAM. (Read all other Yelp reviews exactly like mine) The person that signed me up was MALCOLM CRIGLER under HEALTHMARKET insurance. My 3 month insurance ended but they continued charging my account for the catastrophic portion for THREE YEARS under 3 names: Chesapeake insurance, Surebridge insurance and Key Bank. I’ve contacted MALCOLM CRIGLER, the company itself and a lady who said she’d help me named TAMRA ADAMS and they just gave me the run around for the past 3 months. After cancelling through the agent and through the company they still tried to bill again. PLEASE check their 66 BBB reviews and 61 YELP reviews who all say the same thing as my review. Call your BANK and alert them of this bogus fraud company and their practices. UPDATE: PLEASE READ ALL 1 STAR REVIEWS THIS COMPANY HAS ON YELP AND BBB. THEIR GENERIC RESPONSE TO ALL NEGATIVE REVIEWS ARE THE SAME AND THEY WILL DO ABSOLUTELY NOTHING ABOUT IT!
Response from SureBridge Insurance· Dec 9, 2020
Hi, Zoila. The practices you've described here are not in line with our business values and we would like to learn more about this matter so that our oversight department can look into it. Would you mind emailing us at [email protected] with your full name, contact information, and a brief summary of what happened? Thank you.
